Bailey Roach
Odessa
Summary
Reliable and punctual employee, able to handle a variety of fast-paced work environments. Proven willingness to take on any task to support the team and help the business succeed. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
10
10
years of professional experience
Work History
Senior Service Technician
Atmos Energy
12.2020 - Current
- Performs basic work using clearly prescribed procedures.
- Responds to customer requests for service including connections and disconnections as becomes operator qualified.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- Disconnect service as necessary and perform collection efforts on delinquent accounts.
- Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
- Assists with activities to ensure responsiveness to natural gas and other emergencies.
- Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
- Read meters and record usage for billing.
- Install and test larger capacity meters
- Monitor regulator stations
- Prevented hazards to equipment and individuals by consistently following safety policies and procedures.
- Survey and monitor for natural gas and carbon monoxide leaks in emergency situations
- Responded to service calls and communicated with dispatch to exchange information.
- Coordinated complex repairs to resolve advanced equipment and system issues.
- Stayed ready to handle expected maintenance needs by keeping tools organized and optimal supply of spare parts.
- Restored service during off-hours by professionally handling emergency calls.
- Maintained detailed logs of meter and reg station repair, maintenance, and installation jobs
Parts Sales Manager
Autozone
12.2019 - 08.2021
- Managed and coordinated multiple employees and departments
- Inventory large scale parts warehouse and provide on time delivery to other facilities
- Enhanced customer satisfaction by enforcing service-oriented policies
- Coordinated regular store cleaning and product resets for optimal appearance
- Trained employees to capitalize on all sales and service opportunities with proactive approaches
- Developed solid, trustworthy relationships with staff, customers, and vendors
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
Environmental Manufacturer
Net Profit Inc.
04.2017 - 04.2020
- Built and manufactured large and small scale environmental equipment to include but not limited to: Tank Covers; Drip Tanks; Windsocks & Frames; Stack Covers; Netting; Fencing; and other accessories
- Performed daily tasks such as inventory maintenance, shop cleaning, and equipment maintenance
- Worked with heavy duty barrier netting weighing 200+.pounds
- Generate sales with existing and potential customers
- Responsible for overall customer satisfaction
- Prepare labels for outgoing FedEx and UPS packages
- Deliver product/orders to off site customers.
Plumber's Apprentice
Davis Plumbing
06.2014 - 08.2015
- Seasonal position, working as a summer intern for two summers in a row
- Assisted in the assembly, installation and repair of plumbing, water flow and drainage systems in accordance with city, state, and federal plumbing codes
- Dug trenches for new pipeline
- Installed new hardware for faucets, showers and toilets in residential homes, commercial buildings, and industrial facilities
- Met deadlines set out by general contractors
- Also did brazing water lines on incoming water main (line)
- Placed orders for parts needed for each job.
Education
Diploma -
Midland High School
Midland, Texas05.2016
Skills
- Customer service management
- Inventory oversight
- Order processing
- Time management
- Task prioritization
- Microsoft Office Proficiency
- Reliable
- Detail oriented
- Team Collaboration
Timeline
Senior Service Technician
Atmos Energy
12.2020 - Current
Parts Sales Manager
Autozone
12.2019 - 08.2021
Environmental Manufacturer
Net Profit Inc.
04.2017 - 04.2020
Plumber's Apprentice
Davis Plumbing
06.2014 - 08.2015
Diploma -
Midland High School
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