Celia Wilkie

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

• Manage daily operations of restaurant: staff doing what is expected of them, keeping restaurant clean, counting drawer, checking inventory
• Open lines of communication between servers and kitchen
• Ensure all food health and safety protocols are in place and are being followed by every team member
• Provide education and training to new hires and current employees
• Conduct human resources tasks, such as recruiting and hiring, to fill restaurant staff positions
• Handle any issues and concerns that may arise from unsatisfied guest
• Extensive knowledge of how food is prepared and served
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.

• Greet new and returning guests, build relationships and customer loyalty
• Served lunch and dinner to 50-500 guests per shift at locally own restaurant
• Collaborated with team members to consistently provide efficient service during peak hours.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Memorize 30 plus different menu items in order to customize, recommend, and quickly serve to guests
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

• Work in a fast paced environment
• On foot for long periods of time
• Worked front counter, drive-thru and other areas..
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Trained new team members on procedures, customer service, and sales techniques.
• Operated cash register to ring up final bill and process various forms of payment.

• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Self-motivated, with a strong sense of personal responsibility.
• Drive registered vehicle to pick up compost and recycling from academic and resident halls
• Lift compost bins weighing 30+ pounds
• Communicate with supervisor about tasks

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