Brenda Hernandez
La Joya ISD
Mission
2
Languages
Proactive administrative professional with a proven track record in streamlining processes and maintaining accurate records. Expertise in data entry, appointment scheduling, and office organization, contributing to improved efficiency and team collaboration.
Work History
Clerk
9 Years 6 Months- Processed incoming and outgoing mail efficiently, ensuring timely distribution to appropriate departments.
- Assisted in maintaining accurate employee records using management software.
- Supported staff with data entry and document preparation tasks.
- Coordinated appointment scheduling for faculty meetings, optimizing time management.
- Managed incoming correspondence and distributed to appropriate departments efficiently.
- Organized and maintained electronic and physical filing systems for easy access.
- Prepared reports and documents, ensuring accuracy and timely delivery.
- Collaborated with team members to enhance office workflow processes.
- Implemented improvements in record-keeping systems, increasing retrieval speed.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
- Boosted department efficiency with timely completion of assigned tasks.
- Proofread and edited professional documents to fix errors.
- Processed and prepared documents such as business or government forms and expense reports.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Education
Associate of Science - Education
Skills
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Filing systems
Database entry
File maintenance
Document management
Database management
Basic accounting
Mail handling
Processing mail
File and database management
Record preparation
Spreadsheet development
Bookkeeping
Scanning and copying
Verbal and writing communication
Handling payments
Confidentiality
Multitasking
Multitasking Abilities
Attention to detail
Time management
Problem-solving
Organizational skills
Customer service
Microsoft office
Teamwork and collaboration
Excellent communication
Creative thinking
Team collaboration
Written communication
Task prioritization
Conflict resolution
Analytical thinking
Decision-making
Bookkeeping software
Teamwork
Honest and dependable
Reliable and responsible
Customer assistance
Problem-solving abilities
Adaptable and flexible
Customer service excellence
Team leadership
Effective communication
Adaptability and flexibility
Cash handling and management
Detail-oriented
Cooperative attitude
Training and mentoring
Flexible schedule
Self motivation
Product knowledge
Interpersonal skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Clerk
La Joya ISD
01.2017 - 2024Read More
The University of Texas Rio Grande Valley
Associate of Science from Education
Read More