Celia Daniela Pando De De Anda
GECU
5
years of professional experience
Bilingual professional with experience in financial services and operational support. Specializes in maintaining financial records, managing customer interactions, and resolving inquiries in fast-paced environments.
Work History
Contact Center Representative
5 Months- Provide professional financial service support by assisting members with account inquiries, banking products, and service requests in a high-volume contact center environment.
- Researched and resolved complex member concerns, ensuring accuracy and professionalism while delivering exceptional customer service.
- Navigate multiple banking systems simultaneously to process requests, verify account information, and provide timely solutions.
- Utilize analytical and problem-solving skills to identify member needs and recommend appropriate financial products and services.
- Collaborate with internal departments to facilitate efficient issue resolution and ensure positive member experiences.
- Utilized analytical and problem-solving skills to identify member needs and recommend tailored financial products and services.
- Collaborated with internal departments to streamline issue resolution, enhancing overall member experience.
- Handle confidential financial and personal information with discretion while complying with privacy, security, and regulatory requirements.
- Demonstrate strong organizational skills, professionalism, and attention to detail while supporting daily banking operations.
Cashier/Restaurant Waitress
4 Years 9 Months- Delivered exceptional customer service while supporting daily restaurant operations in a high-volume environment.
- Processed cash and electronic payments accurately while maintaining financial accountability throughout each shift.
- Balanced cash drawers and completed end-of-day cash reconciliation procedures to ensure accurate financial records.
- Managed simultaneous responsibilities in customer service, payment processing, and order coordination, ensuring smooth operations and high accuracy.
- Maintained attention to detail when handling financial transactions and resolving customer concerns.
- Collaborated with team members to enhance operational efficiency and consistently exceed customer service standards.
- Adapted to demanding conditions while maintaining professionalism and effective time management.
Education
Bachelor of Science - Financial Analyst & Minor in Accounting
Associate of Science - Accounting, Business, And Economics
High School Diploma
Skills
Financial analysis
accounting principles
Microsoft Excel
SAP Accounting Software
Workday
data analysis
team leadership
operations management
problem-solving
organizational skills
written and verbal communication
attention to detail
time management
and bilingual proficiency in English and Spanish.
Timeline
Contact Center Representative
GECU
03.2026 - CurrentRead More
Cashier/Restaurant Waitress
Papa Eric's Burgers
06.2021 - 03.2026Read More
The University of Texas At El Paso
Bachelor of Science from Financial Analyst & Minor in Accounting
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El Paso Community College
Associate of Science from Accounting, Business, And Economics
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Socorro High School
High School Diploma
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