Celia M Westrick
Fort Myer,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Urgent Care Shift Lead
Collier Urgent Care
08.2020 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Triaged Patients as need
- Completed billing and medical coding
Manager
Coffee Break Cafe
07.2017 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ordered inventory and created beverages
- Barista as well
General Agent
American Income LIfe
07.2017 - 08.2018
- My job was to oversee a team of insurance agents, sell life insurance, and handle customer policy work for my team and myself
- I started at the bottom of the agency and in one year rose to the third in command of the office.
Bartender
TGI Friday's
02.2014 - 07.2017
- I started as a server and rose to bartender in less than a year
- I was to provide an excellent customer service experience while running the bar.
Shift Manager
Domino's
08.2012 - 05.2013
- My job was to run the shift including money management, customer service, and employee scheduling
- I rose to managment in 3 months of the position.
Education
Associates - Leadership
Evangel University
2013
High School Diploma -
Gateway Charter High Shool
2010
Skills
- Proficient with Allscripts
- Microsoft Excel, Word, and Publisher
- Customer Loyalty
- Loss Prevention Strategies
Certification
American Red Cross Lifeguard Certified
American Red Cross CPR/First Aid Certified
Timeline
Urgent Care Shift Lead
Collier Urgent Care
08.2020 - 10.2023
Manager
Coffee Break Cafe
07.2017 - 07.2020
General Agent
American Income LIfe
07.2017 - 08.2018
Bartender
TGI Friday's
02.2014 - 07.2017
Shift Manager
Domino's
08.2012 - 05.2013
Associates - Leadership
Evangel University
High School Diploma -
Gateway Charter High Shool
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