Celiena Moss-Strong
986 Chepstow Road Waterford Portmore ,St.Catherine
Summary
To gain meaningful employment in a service organization where my knowledge and skills will aid in the achievement of the organization's goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Belaire Ultra Sky Lounge
St. Elizabeth, Jamaica
07.2024 - 01.2025
- Delivered excellent service by taking accurate orders and promptly serving food and beverages.
- Crafted a variety of classic and custom cocktails with precision to enhance guest experiences.
- Maintained a clean and organized bar area, ensuring a high standard of hygiene and safety.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Facilitated smooth communication between guests and management regarding special requests or concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with vendors to streamline procurement processes and reduce lead times.
- Analyzed shipping data to identify trends and recommend process improvements.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
SALES INTERN
BM Auto Sales Limited
Kingston, Jamaica
04.2024 - 06.2024
- Supported the sales team by assisting with customer inquiries, providing detailed information about vehicles, and scheduling test drives to boost customer engagement.
- Prepared sales documents, including purchase agreements and financing paperwork, contributing to a smooth sales process for clients.
- Conducted follow-up calls and emails with potential clients, fostering strong relationships and encouraging return visits.
- Conducted follow-up and inventory records, assisting in the accurate tracking of vehicle availability and condition for the sales team.
Team Member
MCDONALDS
Maryland, USA
06.2021 - 09.2021
- Collaborated with other team members to resolve customer issues and maintain a clean and organized work environment.
- Restocked supplies, cleaned and organized the store, and completed other tasks in a timely manner, resulting in improved efficiency.
- Utilized point-of-sale systems to accurately process orders and payments.
- Coordinated inventory tracking using advanced software to maintain optimal stock levels.
- Assisted in the implementation of inventory control software for improved data accuracy.
- Collaborated with supply chain team to streamline order fulfillment and reduce lead time.
Education
Bachelor of Science - Logistics & Supply chain Management
Caribbean Maritime University
Kingston11.2024
High School - Caribbean Advanced Proficiency Examinations - CAPE
BB Coke High School
St. Elizabeth06.2020
High School - Caribbean Secondary Education Certificate - CSEC
Bishop Gibson High school for girls
Manchester06.2019
Skills
- Adaptable team player
- Willingness to learn
- Resourcefulness
- Critical thinking
SKILLS
- Microsoft Softwares
- ASYCUDA
- SAP
Timeline
Customer Service Representative
Belaire Ultra Sky Lounge
07.2024 - 01.2025
SALES INTERN
BM Auto Sales Limited
04.2024 - 06.2024
Team Member
MCDONALDS
06.2021 - 09.2021
Bachelor of Science - Logistics & Supply chain Management
Caribbean Maritime University
High School - Caribbean Advanced Proficiency Examinations - CAPE
BB Coke High School
High School - Caribbean Secondary Education Certificate - CSEC
Bishop Gibson High school for girls