Tammy Bond
Lake Wales,FL
Summary
Operational customer service professional with strengths in SAP navigation, billing, inventory accuracy, and order fulfillment. Supports warehouse and transportation workflows by processing orders, resolving shortages or damages, and maintaining clear account communication. Brings reliable detail focus and teamwork to fast-paced service environments.
Overview
15
15
years of professional experience
Work History
Customer Service USDA School Account
COLD-LINK LOGISTICS
AUBURNDALE, FL
07.2022 - Current
- We do all the state funded foods for the schools in the state of Florida. Managed inbounds, outbounds, inventory, and billing, ensuring timely processing of renewal invoices for warehouse products.
- Maintained email communication and developed strong relationships with school accounts and transportation company, enhancing service coordination.
- Processing the orders in the system to generate pick tickets for the warehouse to pick the product that the schools require. Coordinate and produce bills of lading for the drivers to use for deliveries.
- Ensured accurate handling of overages, shortages, and damages to maintain inventory integrity.
- Supported additional customer accounts, contributing to overall customer satisfaction and service continuity.
Customer Service USDA School Account
ADAMS COLD STORAGE
AUBURNDALE, FL
09.2020 - 07.2022
- Managed state-funded food distribution for schools in Florida, overseeing inbounds, outbounds, inventory, and invoicing processes.
- Executed daily tasks with precision, ensuring operational efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Transitioned ownership to Cold-Link Logistics, ensuring continuity in service and operations.
Customer Service Lead
COMMERCIAL WAREHOUSING
WINTER HAVEN, FL
11.2013 - 08.2020
- Shipping and Receiving office working with Accellos and SAP
- Oversaw CSRs across four warehouses, ensuring consistent service delivery.
- Instructed CSRs on our computer system and the Coca-Cola SAP system to enhance operational efficiency.
- Assisted with daily warehouse operations, addressing queries and collaborating with the Operations Manager and Warehouse Supervisors to maintain smooth functioning.
- Maintained accurate inventory records between Coca-Cola's system and warehouse system. between the Coca-Cola's system and our warehouse system.
Logistics Customer Service Representative
PRT Staffing Commercial Warehouse
Winter Haven, FL
09.2012 - 11.2013
- Answered customer calls for commercial warehouse order updates and shipment questions.
- Oversaw shipping and receiving operations using Accellos and SAP for timely and accurate order fulfillment.
- Entered order details into warehouse systems and verified shipping information.
- Coordinated with dock staff on receiving schedules and delivery appointments.
Logistics Coordinator
Dundee Citrus Growers
Dundee, FL
06.2012 - 09.2012
- Coordinated outbound loads of citrus, processed cash orders, and maintained accurate records for USDA inspections to ensure inventory accuracy between packing house and receiving department.
- Coordinated citrus shipments with growers, packing teams, and carriers.
- Tracked inventory for fruit, supplies, and outbound freight at Dundee Citrus Growers.
- Prepared shipping documents, labels, and delivery paperwork for produce orders.
Cashier
Walmart Super Center
Winter Haven, FL
11.2011 - 06.2012
Education
High School -
WINTER HAVEN HIGH SCHOOL
Winter Haven, FL01-1987
Microsoft Excel 2013 Level 1 / Level 2/Level 3 -
POLK STATE COLLEGE
BASIC ACCOUNTING -
RIDGE VOCATIONAL SCHOOL
Skills
- Accounts Payable
- Accounts Receivable
- Billing coordination
- Data entry accuracy
- Customer relations
- Accellos
- SAP
- Customer relationship building problem solver
- Excellent communication skills
- Billing
- Customer relations
- Adaptable team player
- Dispatch assistance
- SAP
- Inventory control
- Order processing
- Bill of lading
- SAP navigation
- Shipping coordination
- Customer accounts
- Invoice billing
- Attention to detail
- Problem solving
- Clear communication
- Active listening
- Teamwork and collaboration
- Organization
- Microsoft Word
- Communication
- Calm under pressure
- Troubleshooting
- Microsoft office
Timeline
Customer Service USDA School Account
COLD-LINK LOGISTICS
07.2022 - Current
Customer Service USDA School Account
ADAMS COLD STORAGE
09.2020 - 07.2022
Customer Service Lead
COMMERCIAL WAREHOUSING
11.2013 - 08.2020
Logistics Customer Service Representative
PRT Staffing Commercial Warehouse
09.2012 - 11.2013
Logistics Coordinator
Dundee Citrus Growers
06.2012 - 09.2012
Cashier
Walmart Super Center
11.2011 - 06.2012
High School -
WINTER HAVEN HIGH SCHOOL
Microsoft Excel 2013 Level 1 / Level 2/Level 3 -
POLK STATE COLLEGE
BASIC ACCOUNTING -
RIDGE VOCATIONAL SCHOOL