Celina DeHoyos
Katy
Summary
A leader by example, confident and humble. A detail-oriented Manager offers more than 6 years of experience in management and more than 10 years in customer service. Results driven professional focused on developing myself and others through team building.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hollister.Co
11.2021 - Current
- Delivers an in-store experience focused on the customer
- Trains staff to complete job tasks and develop skills
- Evaluates staff on tasks and competencies and identifies high-performing talent within the store
- Staffs and schedules store with quality associates to assist in meeting and maintaining store staffing levels
- Learns, participates, and manages visual and presentation standards throughout the store
- Executes and updates floorsets to brand standards
- Makes store presentation decisions to improve the speed and flow of the business
- Ensures store is prepared for events or promotions
- Anticipates, monitors, and reacts to the days events to ensure proper merchandising
- Understand KPI of store weekly, quarterly, and annually
- Daily operation; Opening and closing the store
Assistant Manager
Sweet Paris
06.2018 - 11.2021
- Created an at home experience for guests
- Trained and scheduled staff with customer focus
- Ensured compliance with food safety guidelines
- Led team to complete daily tasks and deep cleaning routines
- Maintained beer, wine, ingredient, and supply inventories
- Managed purchasing of fresh ingredients daily
- Managed food preparation daily to ensure great taste and freshness
- Daily operation; opened and closed the store
Assistant Manager
Panda Express Restaurant Group
06.2015 - 05.2018
- Created a customer based experience through building effective teams
- Scheduled, staffed, and trained store to have efficient daily operation
- Emphasized importance of food safety guidelines with in depth walk throughs and on the spot training with associates
- Oversaw preparation of ingredients and dishes to company standard
- Managed proper levels of supplies
- Calculated food and supply costs by measuring business with inventory levels in order to guarantee proper preparation and serving
- Broke down monthly, quarterly, and annual profit and loss reports to manage costs and identify opportunities
- Prepared for corporate visits in several locations
- Opened new locations and assisted multiple stores in aligning with company standards
- Daily operation; Opened and closed the store
Education
High School Diploma - undefined
Morton Ranch High School
Katy, TX06.2013
Skills
- Bilingual (English and Spanish)
- Customer Rapport
- Managing Operations and Efficiency
- Product and Service Knowledge
- Sales Monitoring
- Cost Control
- Recruitment and Hiring
- Training and Development
Certification
Serv safe manager certificate, Microneeling and Collagen Induction Specialist, Dermaplaning and Chemical Peel Specialist, Advanced Facial Treatments Specialist, Body and Face Contouring Specialist.
Timeline
Assistant Manager
Hollister.Co
11.2021 - Current
Assistant Manager
Sweet Paris
06.2018 - 11.2021
Assistant Manager
Panda Express Restaurant Group
06.2015 - 05.2018
High School Diploma - undefined
Morton Ranch High School
Serv safe manager certificate, Microneeling and Collagen Induction Specialist, Dermaplaning and Chemical Peel Specialist, Advanced Facial Treatments Specialist, Body and Face Contouring Specialist.
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