Summary
Overview
Work History
Education
Skills
Timeline
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CELINA JOANNA ELLIS-GOMEZ

Phoenix,AZ

Summary

Dedicated and detail oriented professional with extensive experience in customer service, retail operations, team leadership, and healthcare support. Known for being a self-starter with a strong work ethic and a proven ability to motivate teams, exceed performance goals, and deliver exceptional guest experiences. Fluent in English and Spanish, adaptable across industries, and passionate about growth and development.

Overview

10
10
years of professional experience

Work History

Studio Manager

Rowan
01.2024 - Current
  • Lead daily operations of a high traffic ear piercing and jewelry studio, ensuring a seamless and elevated customer experience
  • Manage and coach a team of nurses, and associates, fostering a culture of performance, hospitality, and team development
  • Oversee scheduling, inventory, merchandising, and studio upkeep to maintain an efficient and visually appealing retail environment
  • Drive sales and achieve/exceed revenue goals through personalized customer interactions, upselling, and community engagement
  • Handle customer concerns and operational challenges in real time, ensuring quick resolutions and guest satisfaction

Server

El Charro Cafe
01.2023 - 01.2024
  • Delivered high quality dining experiences by providing prompt and attentive service
  • Managed guest orders, coordinated with kitchen staff, handled payments, and ensured cleanliness and comfort throughout service
  • Accommodated special requests and resolved customer concerns professionally

Key Holder/Assistant Manager

Lucky Brand Jeans
01.2018 - 01.2024
    • Provided exceptional customer service while supporting store leadership in daily operations
    • Helped drive sales, monitor performance, and implement strategies to exceed sales targets
    • Managed opening/closing duties, financial transactions, merchandising, and team support

Environmental Services Team Member

Neet LLC
01.2015 - 01.2023
  • Maintained the outpatient and hospital clinic departments at the Southern Arizona Veterans Hospital in Tucson, AZ in accordance with JHACO standards
  • Working in a high steady pace while cleaning outpatient eye clinic patient care rooms, hallways, lobbies and bathrooms
  • Emptying trash and floor care, keeping track of inventory and distributing supplies in the common areas

Family Support Specialist

Gap Ministries
01.2019 - 01.2021
    • Coordinated schedules, appointments, and transportation for clients in a group home setting
    • Monitored medication usage, ensured compliance with dietary needs, and maintained household cleanliness
    • Supported clients' daily routines, hygiene, and responsibilities while documenting progress and behavior

Behavior Health Technician

La Frontera
01.2018 - 01.2019
  • Facilitate daily groups and activities by the Program Manager
  • Conducted wellness checks and facilitated therapeutic activities in a behavioral health facility
  • Monitored client safety and behavior, intervened in crisis situations, and completed detailed shift reports

Education

High School Diploma -

CIENEGA HIGH SCHOOL
Tucson, AZ
05.2010

Some College (No Degree) -

Pima Community College
Tucson, AZ

Skills

  • Fluent in Spanish

  • Strong communication skills

  • Fast learner

  • Adaptability

  • Microsoft Office

  • Administrative organization

  • Work ethic

  • Loyalty

  • Dedication

  • Ability to excel in high pressure environments

  • Team leadership

Timeline

Studio Manager

Rowan
01.2024 - Current

Server

El Charro Cafe
01.2023 - 01.2024

Family Support Specialist

Gap Ministries
01.2019 - 01.2021

Key Holder/Assistant Manager

Lucky Brand Jeans
01.2018 - 01.2024

Behavior Health Technician

La Frontera
01.2018 - 01.2019

Environmental Services Team Member

Neet LLC
01.2015 - 01.2023

High School Diploma -

CIENEGA HIGH SCHOOL

Some College (No Degree) -

Pima Community College

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CELINA JOANNA ELLIS-GOMEZ