Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Celina Erubami

Grand Prairie,TX

Summary

Customer service professional with a proven track record in resolving complex issues and enhancing client relationships at JCPenney and Target. Expertise in product promotion and delivering exceptional customer satisfaction within high-pressure environments. Known for dependability as a team player dedicated to outstanding service and maintaining strong customer trust. Seeking to leverage skills to drive customer engagement and loyalty in future roles.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

JCPenney
Frisco, TX
08.2008 - 10.2010
  • Developed strong customer relationships through personalized support and effective problem resolution at JCPenney.
  • Assisted customers with product selection, ordering, billing, and technical support, ensuring timely delivery and satisfaction.
  • Executed high-standard professionalism with demanding clients.

Spokesmodel

John Casablancas Modeling and Career Center
San Diego, CA
07.2008 - 09.2009
  • Collaborated with marketing teams and participated in promotional events at John Casablancas Modeling and Career Center.
  • Promoted and showcased clothing, footwear, and other products.
  • Maintained professionalism in stressful situations, successfully diffusing tense scenarios, and resolving complaints.

Customer Service Representative

Target
Balboa Ave, CA
03.2007 - 02.2008
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Associate of Applied Science - Public Health

Brigham Young University
Provo, UT
02-2018

Skills

  • Customer service
  • Problem solving
  • Product promotion
  • Inbound and outbound calling
  • Empathy and patience
  • Product knowledge
  • Conflict resolution
  • Payment and refund processing
  • Microsoft PowerPoint

References

References available upon request.

Timeline

Customer Service Representative

JCPenney
08.2008 - 10.2010

Spokesmodel

John Casablancas Modeling and Career Center
07.2008 - 09.2009

Customer Service Representative

Target
03.2007 - 02.2008

Associate of Applied Science - Public Health

Brigham Young University

Similar Profiles

CREATE PROFILE