Open To Work
Celina Kidby
SkyWest Airlines
Oregon City,OR
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Front Office ReceptionistCustomer Service RepresentativeCustomer Support SpecialistCustomer Sales Representative
Work Type
Part TimeGig WorkContract Work
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home option
4
years of professional experience
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into a new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Work History
3 Years 3 Months
07.2023 - Current
3 Years 3 Months
Flight Attendant
SkyWest Airlines | Portland, OR
07.2023 - Current
- Lead cabin safety briefings and ensure regulatory compliance throughout all phases of flight.
- Conduct comprehensive preflight safety and equipment checks in compliance with FAA regulations and company SOPs.
- Respond to onboard medical situations using established emergency protocols and clear communication.
- De-escalate passenger conflicts related to delays, diversions, missed connections, and baggage issues with empathy and professionalism.
- De-escalated passenger conflicts related to delays, diversions, missed connections, and baggage issues, ensuring positive outcomes with empathy and professionalism.
- Coordinated with flight deck, cabin crew, gate agents, and operations teams to uphold safety standards and ensure seamless service continuity.
- Delivered consistent inflight service while monitoring cabin conditions and prioritizing passenger well-being.
- Recognized through multiple customer compliments and supervisor praise; maintain strong reliability and attendance metrics.
3 Months
03.2023 - 06.2023
3 Months
Retail Receiving Associate
Burlington | Portland, OR
03.2023 - 06.2023
- Ensured operational accuracy and organization in high-volume environment while providing customer service.
- Processed incoming shipments efficiently to ensure timely inventory availability.
- Inspected merchandise for quality assurance and compliance with company standards.
- Organized and maintained stockroom layout to optimize space and accessibility.
6 Months
08.2022 - 02.2023
6 Months
Front Office Receptionist
Lake Health Clinic | Lakeview, OR
08.2022 - 02.2023
- Coordinated front-desk operations, managed multi-line phones, and facilitated patient communication in a professional medical setting.
- Greeted and assisted patients, ensuring a welcoming and efficient front office environment.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
Education
Airline Travel Specialist - Tourism And Hospitality
International Air & Hospitality Academy | Vancouver, WA | 06.2023
- Training in FAA regulations, emergency procedures, and flight attendant protocols
- OSHA-10 Certified (General Industry)
- Mock-cabin safety training and airport operations experience
- Awarded Valedictorian
High school diploma - General Studies
Walla Walla High School | Walla Walla, WA | 06.2018
Skills
Safety compliance procedures
Medical Emergency Response
Passenger de-escalation
Customer service resolution
Team-Based Coordination
Prioritization in High-Pressure Environments
Attention to detail
Time management
Timeline
Flight Attendant
SkyWest Airlines
07.2023 - CurrentRead more
Retail Receiving Associate
Burlington
03.2023 - 06.2023Read more
Front Office Receptionist
Lake Health Clinic
08.2022 - 02.2023Read more
International Air & Hospitality Academy - Airline Travel Specialist, Tourism And Hospitality
Read more
Walla Walla High School - High school diploma, General Studies
Read more