Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Celina Marcella Avila

El Paso

Summary

I am motivated and professional, I bring a strong background and extensive training to the table. Actively seeking a position that aligns with my experience and expertise. Committed to pursuing opportunities that offer both professional growth and personal development. .

Overview

16
16
years of professional experience

Work History

Lead Customer Service Representive for WebMD

HCl Corporate
07.2017 - Current


  • As a lead specialist I have worked closely with the client and management in paying attention to details of what is needed by the organization and buyer. I also complete assignments in a timely matter and meet dead lines at all times. I also resolve problems, improve operations and exceptional service.


  • As a lead I also resolve problems that may occurs and use critical thinking to break down the problems, evaluate solutions and make decisions. It is resolved in a professional matter.
  • I demonstrate respect, friendliness and willingness to help wherever it is needed.


  • I am passionate about learning and committed to improvement.


  • I process PO's via email and over the phone. Along with invoices, accounting, and billing.


  • I also have built great relationships not only with my client but also my team.


  • I also oversee management with any issues when management is not present.


  • I keep a positive attitude in all that I do.


  • Supervisor: April Armendariz (915) 888-0447

Account Representive for Aetna Health Insurance

Hinduja Global Solutions Contact Center
10.2016 - 06.2017
  • Gained extensive knowledge in data entry, analysis and reporting.


  • Work with members in doing prior authorizations for medication pertaining to their formulary.


  • Run test claim, direct contact with members.


  • Utilize judgment and wisdom in decision making.


  • Worked well in a team setting, providing support and guidance.


  • Supervisor: Frank Lopez (915) 4791558 or Freddie Vasquez Original manager

Customer Account Representative

Xerox, ACS
08.2014 - 10.2016


  • Responds to telephone inquiries and complaints and increased customer satisfaction rating.


  • Provided billing information and answered all questions and concerns.


  • Used tactics to help in a timely matter.


  • Boost Sales (top seller)


  • Schedule work orders, added, removed services took payments.


  • Prepared standard reports daily, and all other duties assigned.


  • Supervisor: Armando Ramos (915) 252-4897 or workforce at (915) 791-5429 for more info.

Office Assistant

Pro Driver Inc.
02.2009 - 11.2013
  • Prepared and edited documents pertaining to my job duties on that day. Along with answering phones, create employment files in the data base.


  • Background checks, Excel spreadsheet for IFTA, collections.


  • Help with booking loads, create carrier packet, create employment packet.


  • Handled Bill of Ladings, and handled all D.O.T documents.


  • Supervisor: Monique Ceballos (915) 630-7997 or President: Emil Gonzales (915) 222-6404

Education

Business - Communication and Computer Technician

Rio Hondo College
El Monte, CA
02.1998

High School Diploma - undefined

Sierra Vista High School
09.1996

Skills

  • Computer skills
  • Friendly, positive attitude
  • Dependable and responsible
  • Problem-solving
  • Multitasking Abilities
  • Leadership
  • Basic Math
  • PPE compliance
  • Clerical support
  • Excellent communication
  • Great telephone etiquette
  • Organized
  • Team management
  • Analytical thinking
  • Calm under press
  • Active Listener
  • Top sale skills
  • Dedication to excellence
  • Team player, work well with others
  • Strong work ethics
  • Lifelong learner to grow and develop

Accomplishments

I have received 5 awards with my current position The 500K awards includes being the top performer, exceeding sales goal, marketing, exceptional customer service and perfect attendance.

Languages

English

Timeline

Lead Customer Service Representive for WebMD

HCl Corporate
07.2017 - Current

Account Representive for Aetna Health Insurance

Hinduja Global Solutions Contact Center
10.2016 - 06.2017

Customer Account Representative

Xerox, ACS
08.2014 - 10.2016

Office Assistant

Pro Driver Inc.
02.2009 - 11.2013

High School Diploma - undefined

Sierra Vista High School

Business - Communication and Computer Technician

Rio Hondo College

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