Celina Mattson
Dallas,TX
Summary
Dynamic professional with a proven track record in catering sales and exceptional customer service, evidenced by increased client satisfaction at Fajita Pete's. Expert in menu planning and event execution, with a knack for fostering positive relationships. Skilled in both team leadership and financial management, ensuring seamless operations and revenue growth.
Overview
10
10
years of professional experience
Work History
Catering Coordinator
Fajita Pete's
03.2022 - Current
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Restaurant Manager
Giovannis
04.2021 - 02.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.3
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
Wellness Center/Assistant Spa Manager
Etre Belle
08.2017 - 10.2021
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Call Center Sales Representative
CMG
06.2014 - 06.2017
- Opened new accounts and documented personal, demographic, and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
Skills
- Catering marketing
- Catering sales
- Sanitation Procedures
- Food safety knowledge
- Menu Planning
- Customer Service
- Event Planning
- Invoice filing
Timeline
Catering Coordinator
Fajita Pete's
03.2022 - Current
Restaurant Manager
Giovannis
04.2021 - 02.2023
Wellness Center/Assistant Spa Manager
Etre Belle
08.2017 - 10.2021
Call Center Sales Representative
CMG
06.2014 - 06.2017
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