Andrea Burkhimer
Elyria,OH
Summary
Personable Catering Coordinator with many years of experience in logistics oversight for corporate, social, and fundraising events. Knowledgeable leadership throughout complete catering process. Management background for corporation. With customer service experience. Marketing experience with digital and one on one encounters.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Panera Bread
Avon, OH
02.2016 - Current
- 8 years of experience in customer service.
- Assembled components to produce finished products.
- Inspected parts for defects or discrepancies.
- Fulfilled large orders.
- Took, prepared, and rang out orders.
- Built relationships with customers.
- Marketed to existing and non-existing customers.
- Ran Catering as my own business through Panera.
- Event coordinating.
- Budget management.
- Multitasking with opening, catering, and managerial duties.
- Managing team members.
- Maintained records to orchestrate event details, customer requests and billing information.
- Resolved any customer complaints in a professional manner.
- Supervised staff during events to ensure proper execution of duties according to established procedures.
- Assisted in developing promotional materials such as fliers, brochures, and advertisements.
- Established relationships with vendors in order to secure discounts or other benefits.
- Maintained an inventory of all catering equipment and supplies.
- ServeSafe certified.
- Constructing Email templates.
- Logging information, such as customer past orders, emails, and communication.
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies.
- Created detailed timelines for each event to ensure that all tasks were completed on time.
Shift Manager
Panera Bread
Avon , OH
02.2016 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Crew Member
SUBWAY®Restaurants
Akron, OH
09.2014 - 11.2015
- Performed daily inspections of all equipment and machinery to ensure proper operation.
- Cleaned and sanitized work areas in accordance with safety protocols.
- Monitored production processes to identify opportunities for improvement.
- Assisted in the assembly of products on the production line.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
Green High School
Green, OH05-2013
Skills
- Event Logistics
- Client Relationship Management
- Menu coordination
- Catering marketing
- Kitchen Management/ Supervising
- Order Processing
- Sanitation Procedures
- Customer Service
- Collaboration and Teamwork
- Catering Services
- Data Analysis/ Collection
- Business Correspondent
- Editing and proofreading
- Sales Techniques
- Digital Marketing
Certification
- Servsafe
Affiliations
- Performance arts
- Creative art skills
- Photography
Timeline
Catering Coordinator
Panera Bread
02.2016 - Current
Shift Manager
Panera Bread
02.2016 - Current
Crew Member
SUBWAY®Restaurants
09.2014 - 11.2015
High School Diploma -
Green High School