Jaclyn Meyers
East Chicago,IN
Summary
Proven leader in the catering and event coordination sector, with a track record of enhancing client satisfaction and retention at Aramark Soldier Field. Skilled in operations management and customer service, adept at driving team performance and streamlining event logistics. Achieved significant improvements in efficiency and client satisfaction through innovative process enhancements and exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Catering Coordinator
Aramark Soldier Field
06.2021 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
Catering Supervisor
Aramark Soldier Field
08.2016 - 06.2021
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
- Maintained close working relationships with food and beverage director, head chef, and catering manager.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
Bartender /Banquet Server
Aramark Soldier Field
06.2013 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Crafted special drink and cocktail menu items for seasonal offerings.
Medical Administrative Assistant
Immanuel Family Health Center
03.2008 - 11.2009
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
Associate of Applied Science - Medical Office Administration
Kaplan College
Hammond, IN03.2009
Associate of Science - Medical Assisting
Kaplan College
Hammond, IN06.2008
Skills
- Customer Service
- Time Management
- Catering sales
- Flexibility
- Event Logistics
- Client Retention
- Problem-Solving
- Reliable and Responsible
- Team Leadership
- Operations Management
- Recruitment and hiring
- Scheduling
- Training and Onboarding
- Staff Supervision
- Inventory Management
- Managing Reservations and Large Parties
- Delegating Assignments and Tasks
- Catering Services
- Front of House Management
- Event Coordination
- Calendar and Scheduling Software
- Database Interface and Query Software
Timeline
Catering Coordinator
Aramark Soldier Field
06.2021 - Current
Catering Supervisor
Aramark Soldier Field
08.2016 - 06.2021
Bartender /Banquet Server
Aramark Soldier Field
06.2013 - 08.2016
Medical Administrative Assistant
Immanuel Family Health Center
03.2008 - 11.2009
Associate of Applied Science - Medical Office Administration
Kaplan College
Associate of Science - Medical Assisting
Kaplan College