Celina Murguia
Long Beach,CA
Summary
Dynamic and reliable sales associate with extensive product knowledge and a proven track record at Ganahl Lumber. Adept at enhancing customer satisfaction through exceptional service and effective teamwork. Recognized for boosting sales by creating engaging displays and maintaining organized merchandise, while consistently demonstrating strong communication skills and attention to detail.
Experienced with product knowledge, customer service, and sales techniques. Utilizes strong interpersonal skills to engage customers and meet their needs effectively. Track record of contributing to team success through collaboration and adaptability.
Overview
25
25
years of professional experience
Work History
Hardware Sales Associate
Ganahl Lumber
10.2022 - Current
- Assisted customers in selecting hardware products based on needs and preferences.
- Maintained organized product displays to enhance customer shopping experience.
- Learned inventory management processes to support stock replenishment efforts.
- Provided product information and technical assistance to customers effectively.
- Collaborated with team members to ensure efficient store operations and customer service.
- Engaged in training sessions to develop knowledge of hardware tools and systems.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Adapted quickly to changing sales priorities and customer inquiries during peak hours.
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Boosted sales by creating eye-catching displays that showcased popular and seasonal hardware items effectively.
- Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
- Increased hardware sales by providing exceptional customer service and demonstrating product features.
- Worked closely with store management to identify areas for improvement and implement strategies for increased sales performance.
- Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Gate Guard
Ganahl Lumber
10.2019 - 01.2022
- Monitored entrance and exit of vehicles, ensuring compliance with security protocols.
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
- Kept check-in area clean and neat at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
- Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
- Supported management in maintaining order during high-traffic events, resulting in smooth operations and minimal disruption.
- Exhibited excellent decision-making skills under pressure during emergency situations or unexpected incidents.
Sortation Associate
Amazon
10.2017 - 01.2019
- Collaborated with team members to streamline order fulfillment processes, reducing delays.
- Trained new staff on safety protocols and proper equipment handling procedures.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Collaborated with team members to streamline sorting processes, enhancing workflow efficiency.
- Operated automated sortation systems to efficiently categorize packages for distribution.
Food Service Worker
Costco
05.2017 - 07.2017
- Prepared and served food items in compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to enhance customer experience.
- Assisted in inventory management, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to streamline food preparation processes, reducing wait times.
Cashier
Ganahl Lumber
05.2014 - 05.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of checkout area to enhance customer experience.
- Trained and mentored new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction.
- Monitored inventory levels at the register, facilitating timely restocking of supplies and products.
Cashier
Ganahl Lumber
02.2013 - 05.2014
- Implemented cash handling procedures to minimize discrepancies and ensure financial accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front of store.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Ganahl Lumber
03.2011 - 02.2013
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Sales Associate
Dollor Tree
11.2010 - 07.2011
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new staff on product knowledge and sales techniques, fostering team development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Mail Carrier
Ganahl Lumber
04.2007 - 03.2009
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash drawer, ensuring balanced accounts at shift end.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Cashier
Ganahl Lumber
07.2005 - 04.2007
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
Target
10.2000 - 07.2005
- Implemented visual merchandising strategies, improving store presentation and appeal.
- Collaborated with management to develop effective marketing campaigns driving customer engagement.
- Resolved customer inquiries and complaints efficiently, maintaining positive relationships with clients.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Artesia High School
Lakewood, CA06-2000
Skills
- Product knowledge expertise
- Software familiarity
- Merchandise replenishment
- Goal orientation
- Teamwork and collaboration
- Customer service
- Honest and dependable
- Friendly and helpful
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Multitasking Abilities
Timeline
Hardware Sales Associate
Ganahl Lumber
10.2022 - Current
Gate Guard
Ganahl Lumber
10.2019 - 01.2022
Sortation Associate
Amazon
10.2017 - 01.2019
Food Service Worker
Costco
05.2017 - 07.2017
Cashier
Ganahl Lumber
05.2014 - 05.2017
Cashier
Ganahl Lumber
02.2013 - 05.2014
Cashier
Ganahl Lumber
03.2011 - 02.2013
Sales Associate
Dollor Tree
11.2010 - 07.2011
Cashier/Mail Carrier
Ganahl Lumber
04.2007 - 03.2009
Cashier
Ganahl Lumber
07.2005 - 04.2007
Sales Associate
Target
10.2000 - 07.2005
High School Diploma -
Artesia High School
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