Erik Hernandez
Pomona,CA
Summary
Dynamic customer service professional with experience at Ganahl Lumber, skilled in material handling and problem resolution. Proven ability to enhance order fulfillment processes and maintain inventory accuracy. Bilingual communicator adept at fostering client relations and delivering exceptional support in fast-paced environments. Committed to continuous improvement and team collaboration.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ganahl Lumber
05.2025 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Collaborated with team members to streamline order fulfillment processes and enhance efficiency.
- Conducted inventory checks to maintain stock accuracy and prevent discrepancies.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
Will Call
Peterman Lumber
05.2022 - 05.2025
- Help customers with projects and ideas
- Suggests products available for consumers
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Will Call
EL and EL Wood Products
04.2021 - 04.2022
- Attend customer needs
- Suggest products and ideas to customers
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Inventory Specialist
EL and EL Wood Products
02.2017 - 04.2021
- Assisted in inventory tracking using software systems to ensure accuracy and organization.
- Supported stock management processes by receiving and labeling incoming shipments efficiently.
- Learned safety protocols for handling inventory and maintaining a clean workspace.
- Contributed to cycle counts, ensuring proper inventory levels and reducing discrepancies.
- Collaborated with team members to streamline inventory processes and improve workflow efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Education
Pomona High School
Pomona, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Material handling
- Forklift
- Bilingual
- Call center experience
- Client relations
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Ganahl Lumber
05.2025 - Current
Will Call
Peterman Lumber
05.2022 - 05.2025
Will Call
EL and EL Wood Products
04.2021 - 04.2022
Inventory Specialist
EL and EL Wood Products
02.2017 - 04.2021
Pomona High School
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