CELINA POOLE
Riverview,FL
Summary
Dedicated supervisor demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Backup Supervisor ESC Department
Rooms to Go Corporate Office
Seffner, FL
09.2023 - Current
- Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Office Manager
Rooms To Go
Boca Raton, FL
02.2023 - 09.2023
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Office Manager
Rooms To Go Patio
Boca Raton, FL
08.2022 - 02.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Administrative Assistant
Rooms To Go
Boca Raton, FL
06.2021 - 08.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Shift Leader Manager
Walgreens
Delray Beach, FL
12.2019 - 06.2021
- Nominated for Champion of Champions Award for Community Outreach Extraordinary Customer Care Service Champion of the month
- Oversee store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
FUNDRAISING CHAIR
Grandview Preparatory School
Boca Raton, FL
09.2008 - 06.2019
- Total annual revenue: $50K.Responsible for creating and executing various fundraising programs in order to aid administration, teachers, and students with financial shortages. Programs include: Seeds of Hope (benefit for student with cancer$14K), Pancakes for Prom (student financial aid support$6K), Microphones for Mikes (microphone drive for music program$7K), Amazon Wish List (donated material drive for teachers $3K annually).
Education
Associate of Arts - Early Childhood Education
Dean College
05.1992
HIGH SCHOOL DIPLOMA -
Paul Schreiber High School
05.1990
Skills
- Excellent customer service
- Highly motivated to learn new and challenging tasks
- Flexibility
- Adaptability
- Time management
- Proven Leadership
- Training and mentoring
- Goal-Oriented
- Complex Problem-Solving
- Verbal and Written Communication
- Customer Account Management
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative Problem Solving
- Understanding Customer Needs
Timeline
Backup Supervisor ESC Department
Rooms to Go Corporate Office
09.2023 - Current
Office Manager
Rooms To Go
02.2023 - 09.2023
Office Manager
Rooms To Go Patio
08.2022 - 02.2023
Administrative Assistant
Rooms To Go
06.2021 - 08.2022
Shift Leader Manager
Walgreens
12.2019 - 06.2021
FUNDRAISING CHAIR
Grandview Preparatory School
09.2008 - 06.2019
Associate of Arts - Early Childhood Education
Dean College
HIGH SCHOOL DIPLOMA -
Paul Schreiber High School
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