Summary
Overview
Work History
Education
Skills
Timeline
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CELINA PORTILLO

Dalton,GA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
12.2022 - Current
  • Understand how to create a great customer service experience
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Always listening to customers desires and help recommendations
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.

Sales Associate

COACH
08.2022 - 01.2023
  • Stocking and presenting new products
  • Capturing emails and customer’s warranty
  • Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Belk Department Store
08.2018 - 06.2022
  • Meet or exceed personal sales per hour goals
  • Maintain floor and stock areas consistent with store standards
  • Able to use the POS system and other technical systems
  • Understanding Store Assortment for inventory and online orders
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Marketing

Dalton State College
Dalton, GA
12.2026

Dental Assisting Program - Dental Assisting

Georgia Northwestern Technical College
Calhoun, GA
12.2023

High School Diploma -

Northwest Whitfield High School
Dalton, GA
05.2018

Skills

  • Ability To Work Under Pressure
  • Counter Restocking
  • Menu Memorization
  • Hospitality and Professionalism
  • POS System Operations
  • Visual Displays
  • Engaging with Diverse Customers
  • Popular Trends
  • Returns and Exchanges

Timeline

Barista

Starbucks
12.2022 - Current

Sales Associate

COACH
08.2022 - 01.2023

Sales Associate

Belk Department Store
08.2018 - 06.2022

Marketing

Dalton State College

Dental Assisting Program - Dental Assisting

Georgia Northwestern Technical College

High School Diploma -

Northwest Whitfield High School

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