Celina Quimiro
Reach
Azusa,CA
1
Certification
29
years of professional experience
Compassionate Community Health Worker dedicated to supporting individuals in regaining their stability. With a strong foundation in caregiving and advocacy, committed to fostering meaningful connections. Passion for continuous skill development and education drives efforts to enhance community well-being.
Work History
Mental Health Support Worker
2 Years 8 Months- Delivered person-centred mental health support aligned with individual recovery plans and daily wellbeing goals.
- Used de-escalation techniques to manage distress and promote calm, safe environments.
- Supported risk assessments and safety planning to maintain structured, responsive care.
- Documented observations, progress notes, and incident reports with accuracy and confidentiality.
Scheduler/Caregiver
1 Year 6 Months- Facilitated inclusive care by ensuring fair treatment for all individuals in my charge.
- Engaged attendees at community events by using positive energy and enthusiasm to foster conversations.
Crossgaurd
3 Years 8 Months- Demonstrated self-motivation by consistently completing tasks independently and on time.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated effectively with team members while also completing individual assignments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative/Computer Data Entry Operator
26 Years 7 Months- Resolved customer inquiries across phone and email, maintaining professionalism and accurate issue documentation.
- Monitored service queues to prioritize urgent requests and sustain consistent response quality.
- Directed call routing and follow-up actions to support efficient service delivery and prompt resolution.
- Trained new representatives on AppleOne workflows, client communication standards, and CRM updates.
Education
HIGH SCHOOL DIPLOMA - General Studies
Graduated with High School diploma in general education
Certificate - Mental Health Community Health Worker
- I have been entrusted assistance in taking clients to their health care appointments,, I have led groups, trained them and directed them through courses and trainings.
- Completed CliftonStrengths Training with a Gallup-Certified Coach to develop leadership and self-awareness.
Skills
My skills and strengths are what will naturally build relationships with my clients
I easily ease tough situations using my positive attitude and empathy skills.
Medication monitoring
Social skills training
Self-care techniques
Crisis intervention
I am able to see the potential in others
being a person who used to have deep insecurities
and has overcome I enjoy building people up and bringing them to reach their potential.
Accomplishments
- My adaptation to learning new skills has helped me into advancing in my career.
- In my church I have lead different ministries such as marriage services, childcare, and usher ministries to name a few, these groups require monthly meetings and planning. They also are used to build relationships, and go on outings.
Certification
I am a certified Nursing Assistant, and have a home health-aid certification.
Timeline
Scheduler/Caregiver
Visiting Angels
09.2024 - 03.2026Read More
Mental Health Support Worker
Reach
02.2024 - CurrentRead More
Crossgaurd
ACMS-All City Management Services
10.2021 - 06.2025Read More
Customer Service Representative/Computer Data Entry Operator
AppleOne Employment Services
03.1998 - 10.2024Read More
The Empowerment Center CHW Academy
Certificate from Mental Health Community Health Worker
Read More
South Pasadena HS
HIGH SCHOOL DIPLOMA from General Studies
Read More
Personal Information
Title: Customer Service Representative