Celinda Montoya
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably with Amazon Flex and Instacart. Excelled in fast-paced environments by leveraging exceptional planning, organization, and customer service skills. Achieved high satisfaction ratings through meticulous attention to detail and adept decision-making, ensuring timely and accurate order fulfillment.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Instacart
Miami, FL
04.2020 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Driver, Warehouse Orders
Amazon Flex
Miami, Florida
04.2020 - Current
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Following Instructions
- Fast Learner
Timeline
Personal Shopper
Instacart
04.2020 - Current
Driver, Warehouse Orders
Amazon Flex
04.2020 - Current
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