Dedicated and detail-oriented Employee and Relations Senior Coordinator with a strong background in fostering positive employee relations, resolving workplace conflicts, and supporting HR functions.
Overview
9
9
years of professional experience
Work History
Senior Assistant of Employee & Labor Relations
Adapt Community Network
04.2022 - 02.2026
Serve as the initial contact and liaison for intake and assessment of employee complaints.
Conduct initial interviews and gather information for employee relations matters such as harassment allegations, work complaints, or other concerns; inform appropriate HR staff when the additional investigation is required.
Assist with record keeping related to hiring, termination, leave, transfer, and promotion particularly related to Equal Employment Opportunity, affirmative action and diversity initiatives.
Generates termination letters and monthly union reports.
Assist with coordinating, scheduling, and communicating Employee Relations related events.
Perform special projects and related duties assigned.
Assist the CAO with company invoices.
Handle all employee grievances and information request while assisting with step one and step two decision making processes.
HR Generalist
Home at Last Home Care Services
10.2020 - 09.2021
Initiates the recruiting and hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.
Orients and train caregivers and maintain current caregiver files in accordance with policies and procedures.
Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason.
Enters, maintains, and corrects employee and payroll data into the computer.
Supervises caregivers and completes performance appraisals for caregivers at specified intervals. Responsible for employment decisions including hiring and termination.
Understands and adheres to established First Light Home Care policies and procedures.
Perform continuing and on-going caregiver training.
Understands and adheres to state and federal labor laws as they pertain to home care agencies.
HR Assistant
Allied Universal
06.2017 - 05.2020
Manage daily calendars and own the meeting/Interview scheduling process for assigned managers.
Handle Contractor and New Hire set-up (system requests, workspace, scheduling on boarding meetings, welcome activities, etc.)
Manage and administer Travel and Entertainment expense reporting.
Manage invoice payment and purchase order process.
Provide customer service to employees, applicants, visitors, supervisors, management, and other administrative staff and or departments.
Education
High School Diploma -
The James Baldwin School
New York, NY
Skills
Performance Management
HR policies and Procedures
Recruiting and onboarding
Investigations Techniques
Conflict Resolution
Communication
Facilitated clear and transparent communication between employees and management to resolve workplace issues and foster trust.
Leadership
Acted as a trusted advisor to senior management on labor relations strategies and policy enforcement.
Senior Employee and Labor Relations Specialist at Cybersecurity And Infrastructure Security AgencySenior Employee and Labor Relations Specialist at Cybersecurity And Infrastructure Security Agency
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA