Joe Shore

Work History

Cybersecurity And Infrastructure Security Agency

10.2020 - Current

Excelled as a subject-matter expert in employee relations, providing expert advice, guidance, and counsel to a cadre of approximately 350 supervisors at all levels of the organization.
Drafted full-scope disciplinary documents for use by supervisors at all levels of the organization. Ranged from counseling letters to removal notices.
Developed and provided training in the area of employee relations to supervisors and non-supervisory employees.
Provided expert advice and guidance on employee performance while drafting comprehensive performance management counseling documents, ranging from counseling letters to Performance Improvement Plans.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Ensured compliance with employment laws by keeping up-to-date on regulations affecting labor and employee relations.
Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
Developed and maintained strong relationships with key stakeholders to foster a collaborative approach to resolving employee issues.

United States Citizenship And Immigration Services

05.2016 - 10.2020

Trained managers and supervisors on effective conflict resolution techniques to minimize disruptions in the workplace.
Facilitated training sessions on topics related to labor relations such as workplace harassment prevention or navigating difficult conversations.
Streamlined grievance procedures resulting in quicker resolutions and increased trust between labor and management.
Participated in contract negotiations leading to mutually beneficial agreements between employers and union representatives.
Monitored changes in labor laws to ensure ongoing compliance with relevant regulations affecting company operations.
Assisted human resources department in developing policies that aligned with both organizational goals and legal requirements.
Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws.
Supported employee engagement initiatives by creating open channels of communication between staff members at various levels within the organization.
Managed multiple complex cases simultaneously while maintaining a high level of professionalism under tight deadlines.
Answered management and employee questions, interpreted contracts and resolved issues.
Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.

National Labor Relations Board

06.2009 - 05.2016

Conducted full-scope investigation of claims of unfair labor practices.
Mediated disputes between parties in collective bargaining negotiations.
Conducted union representation elections in a fair and just manner.
Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality standards.
Maintained up-to-date knowledge on labor and employee relations best practices, ensuring accurate guidance.

United States Army Reserve

07.1997 - 09.2004

Served in Iraq during Operation Iraqi Freedom.
Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.