Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic
Celine Gussin

Celine Gussin

Ewing,NJ

Summary

Proven Asset Protection Officer with a track record of reducing loss inventory and enhancing security measures at Macy's. Expert in CCTV monitoring and delivering superior customer service. Achieved significant improvements in asset protection through innovative loss prevention strategies and effective incident reporting. Skilled in fostering cross-functional relationships to safeguard company assets and ensure a secure, welcoming environment for all.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Asset Protection Officer

Macy's
04.2024 - 12.2024
  • Built cross-functional relationships with business partners to reduce losses.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Participated in securing special projects to aid division with better practice delivery.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Achieved [Number]% security increase by implementing customer and associate safety protocols.

Security Officer

Bank of America
03.2021 - 03.2024
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Customer Service Representative

Macys Department Store
09.2018 - 03.2021
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Associate of Science - Nursing

Mercer County Community College
Trenton, NJ
06-2026

Skills

  • Asset recovery
  • Fire safety
  • Incident reporting
  • Alarm response
  • CCTV monitoring
  • Loss prevention strategies
  • Identification verification
  • Metal detector operation
  • Visitor tracking
  • Superior customer service
  • Premises patrol
  • Investigation documentation

Certification

  • Licensed security officer (NJ SORA)

Software

Microsoft

Timeline

Asset Protection Officer

Macy's
04.2024 - 12.2024

Security Officer

Bank of America
03.2021 - 03.2024

Customer Service Representative

Macys Department Store
09.2018 - 03.2021
  • Licensed security officer (NJ SORA)

Associate of Science - Nursing

Mercer County Community College
Celine Gussin