Nicholas Sinanan
Cooper City
Summary
Dynamic Retail Sales Associate/Loss Prevention Investigator with proven expertise at Walmart Super Center #1845, excelling in customer service and conflict resolution. Recognized for enhancing the shopping experience through effective problem-solving and teamwork. Proficient in cash register operations and fluent in French, I consistently addressed customer concerns, fostering a welcoming environment and driving customer satisfaction. In addition, experience in asset protection while maintaining a courteous, and respectful demeanor. Adept at coordinating with fellow team members and local law enforcement to ensure a safe work environment. Mastery in surveillance techniques to ensure a swift and faultless intervention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Asset Protection Officer
Walmart
01.2024 - Current
- Conducted thorough investigations into incidents of theft or fraud, leading to successful resolution and recovery of assets.
- Maintained a safe working environment for employees through consistent enforcement of safety protocols.
- Identified vulnerabilities in security measures by performing regular risk assessments and audits.
- Trained fellow AP associates in proper timing and technique of approaching alleged incidents of theft.
Retail Sales Associate
Walmart
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted a soothing and non-hostile work environment.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Addressed concerns brought to me by customers in the most effective manner.
Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL04-2028
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cash register mastery
- General product knowledge
- Swift and precise shelve-stocking
- Fluent in french
- Conflict resolution
- Fire safety
- Surveillance expertise
- Asset recovery
- Incident reporting
Certification
- Loss Prevention Investigator Training - November 2024
Languages
French
Professional Working
Timeline
Asset Protection Officer
Walmart
01.2024 - Current
Retail Sales Associate
Walmart
09.2023 - Current
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
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