Celine Iacono
Mesquite,NV
Summary
Proven leader and effective problem-solver, adept at managing teams for peak performance at McDonald's. Excelled in customer service and workplace safety, significantly reducing incidents. Skilled in cash handling and fostering a positive work environment, I consistently enhanced customer satisfaction and team efficiency. Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
1
1
Certification
Work History
Shift Manager
McDonald's
08.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
HighSchool Degree - Computer Networking
Parkway High School
Bossier City, LA05.2024
Skills
- Cash Handling
- Workplace Safety
- Opening and closing procedures
- Handling Customer Complaints
- Energetic and Enthusiastic
- Delegating Work
- Tech-Savvy
- Customer Service
- Computer Skills
- Worker Training
- Performance reporting
Certification
App development with Swift (Associate’s)
CTC Computer Server Repair
Timeline
Shift Manager
McDonald's
08.2024 - Current
HighSchool Degree - Computer Networking
Parkway High School
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