Celine Schwindt
Ulysses,KS
Summary
Dynamic professional with a proven track record at Golden Plains Credit Union, excelling in customer service and financial transactions. Skilled in relationship building and dispute resolution, I enhanced customer satisfaction and supported diverse learning needs at High Plains Education Cooperative. Demonstrated ability to deliver exceptional support and achieve results through active listening and effective problem-solving.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Golden Plains Credit Union
01.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Paraprofessional
High Plains Education Cooperative
08.2015 - 12.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Education
High School Diploma -
Ulysses High School
Ulysses, KS05-2015
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Dispute resolution
Timeline
Member Service Representative
Golden Plains Credit Union
01.2021 - Current
Paraprofessional
High Plains Education Cooperative
08.2015 - 12.2019
High School Diploma -
Ulysses High School
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