Idalia Franco
Ulysses,KS
Summary
Trustworthy professional with strong leadership abilities and focus on achieving results and adapting to changing needs. Analytical problem-solving, as well as excellent customer relations aptitude and relationship-building skills. Proficient in independent decision-making and using sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Assistant Vice President, Branch Services
Golden Plains Credit Union
Ulysses, USA
12.2020 - Current
- Aid Vice President with leadership and help direct the day-to-day operations within the branch
- Support staff by mentoring to enhance service and performance results
- Foster an environment for employee empowerment
- Provide quick turnaround and professional responses to complex and sensitive service issues
- Use sound judgment when investigating and resolving service matters, while striving to obtain an equitable resolution and assure a high degree of member satisfaction
- Coordinate with VP for performance evaluations, recommend promotion, salary increases and development action plans
- Attend and participate in required meetings
- Represent the Credit Union in a positive and professional manner
- Adhere to guidelines regarding financial and customer data to avoid breaches and information misuse
- Maintain updated financial knowledge and training through online and in-house training
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions
Loan Officer
Golden Plains Credit Union
Ulysses, USA
03.2006 - Current
- Maintain strict confidentiality of bank records and client information
- Deliver exceptional customer service by promptly addressing client concerns and resolving issues as they arise during the lending process
- Review credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile
- Reduce loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers
- Educate customers on a variety of credit options available credit to promote valuable decision-making regarding consumer, commercial, and HELOC lending products
- Analyze applicants' financial needs, status, credit, property evaluation, employment history and references to determine feasibility of granting a loan
- Consumer, Indirect, and Commercial loan underwriting/servicing
- Execute loan origination process, including ordering credit reports, county appraisals, title work, and insurance
Member Service Representative
Golden Plains Credit Union
Ulysses, USA
01.2000 - 03.2006
- Offered exceptional customer service
- Assisted in maintaining accurate records by verifying and updating member account information
- Helped members resolve account problems and navigate internal systems to manage routine needs
- Maintained strong knowledgebase of product options and promotions to better serve every member
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Communicated information to customers about product quality and value
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions
- Verified amounts and integrity of every check or funds transfer
- Helped members open and close accounts
- Conducted special service and account transactions for members, including ordering checks and placing stop payment orders
- Processed customer transactions, including deposits, withdrawals, loan payments, cashed customer checks, including verifying identification and checking account balances in accordance with credit union policy
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
Education
Seward CCC Outreach, General Studies
Liberal, KS05-1998
Skills
- Strong work ethic
- Exceptional service-focused
- Excellent communication and interpersonal skills
- Bi-lingual
Timeline
Assistant Vice President, Branch Services
Golden Plains Credit Union
12.2020 - Current
Loan Officer
Golden Plains Credit Union
03.2006 - Current
Member Service Representative
Golden Plains Credit Union
01.2000 - 03.2006
Seward CCC Outreach, General Studies