Annemarie Forneris Stern
Patterson,NY
Summary
Accomplished Assistant Vice President/Branch Manager with a proven track record at Citizens, enhancing operational efficiency and sales leadership. Spearheaded initiatives that significantly increased portfolio growth and customer satisfaction. Skilled in fostering strong customer relationships and employee development, demonstrating a strong work ethic and problem resolution abilities.
Overview
37
37
years of professional experience
Work History
Assistant Vice President/Branch Manager
Citizens
Greenwich, CT
05.2005 - Current
- Enhanced branch performance by implementing strategic initiatives and effective management practices.
- Led employee development aimed at enhancing skills, promoting career growth, and improving overall job satisfaction levels.
- Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
- Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
- Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
Assistant Treasurer Branch Manager
Bank of New York
New Windsor, NY
09.2000 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Teller/Teller Manager/Customer Service Representative
Albany Savings Bank/Albank/CharterOne/Citzens
New Windsor, NY
09.1988 - 09.2000
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-1988
Skills
- Sales leadership
- Operational efficiency
- Customer relationships
- Strong work ethic
- Problem resolution
- Willing to learn
Timeline
Assistant Vice President/Branch Manager
Citizens
05.2005 - Current
Assistant Treasurer Branch Manager
Bank of New York
09.2000 - 05.2025
Teller/Teller Manager/Customer Service Representative
Albany Savings Bank/Albank/CharterOne/Citzens
09.1988 - 09.2000
High School Diploma -
Newburgh Free Academy