Kayla Willett
Summary
Accomplished leader with a proven track record at Home Federal Bank, enhancing branch performance through strategic initiatives and effective operations management. Skilled in fostering team growth, customer service excellence, and community engagement. Demonstrates exceptional problem-solving and relationship-building abilities, contributing to significant improvements in employee satisfaction and client retention.
Results-driven banking professional with extensive experience in branch management and financial services. Known for effective team collaboration and achieving business objectives through strategic initiatives. Reliable, adaptable, and skilled in customer relationship management and operational efficiency.
Experienced with branch operations management and team leadership. Utilizes strategic planning to drive business growth and improve customer satisfaction. Track record of enhancing operational efficiency and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Assistant Vice President/Branch Manager
Home Federal Bank
09.2021 - Current
- Enhanced branch performance by implementing strategic initiatives and effective management practices.
- Led employee development programs aimed at enhancing skills, promoting career growth, and improving overall job satisfaction levels.
- Developed high-performing teams through targeted recruitment, training, and coaching efforts.
- Fostered a positive work environment, resulting in increased employee engagement and retention rates.
- Cultivated strong partnerships with community organizations, enhancing the bank''s reputation and visibility within the community.
Assistant Branch Manager
Home Federal Bank
03.2019 - 09.2021
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Universal Banker/Customer Service Representative
Home Federal Bank
06.2014 - 03.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Teller
Home Federal Bank
03.2013 - 06.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science - Management
Colorado Technical University
Colorado Springs, CO05-2011
Associate of Science - General Studies
Colorado Technical University
Colorado Springs, CO08-2009
Skills
- Operations management
- Sales leadership
- Willing to learn
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Relationship building
- Know your customer
- Staff training
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Attended Louisiana Bankers Association school of Leadership. 2022 Graduate.
Timeline
Assistant Vice President/Branch Manager
Home Federal Bank
09.2021 - Current
Assistant Branch Manager
Home Federal Bank
03.2019 - 09.2021
Universal Banker/Customer Service Representative
Home Federal Bank
06.2014 - 03.2019
Teller
Home Federal Bank
03.2013 - 06.2014
Bachelor of Science - Management
Colorado Technical University
Associate of Science - General Studies
Colorado Technical University
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