CELINE THEARD-BLAND
Professional
New Orleans,LA
Summary
Performance-oriented Auto Service Writer bringing 12-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Automotive Customer Order Service Writer
Walmart Tire & Lube Express
03.2004 - 07.2013
- Logged work orders and change orders into customer service database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Answered service department phone and responded promptly to questions and messages.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Gathered information through research and vendor inquiries to provide job estimates.
- Responded to customer calls and online orders to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Teacher Internship
Suffolk Public Schools
01.2013 - 05.2013
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Incorporated multiple types of teaching strategies into classroom.
- Developed and implemented classroom routines to address varying student needs.
- Participate in planning & meeting with both student and parent to discuss student's individual lesson plans that are catered specific to special needs of students.
- Worked with classroom teacher to learn about current standards and best practices.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Helped classroom teachers achieve instructional objectives.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
CO-STORE MANAGER
Wal-Mart Supercenter
12.1994 - 05.2002
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Bachelor of Science - Business Administration
Southern University At New Orleans
New Orleans, LAAssociate of Science - Computer And Information Sciences
Southern University At New Orleans
New Orleans, LAMaster of Arts - Special Education
Cambridge College
Cambridge, MA07.2013
Skills
- Accounts Payable and Accounts Receivable
- Store Presentation
- Customer Inquiries
- Providing Feedback
- Store Layouts
- Cost Estimates
- Revenue Quotas
- Managing Status Reports
Certification
Currently working on Certifications through Udemy
Timeline
Teacher Internship
Suffolk Public Schools
01.2013 - 05.2013
Automotive Customer Order Service Writer
Walmart Tire & Lube Express
03.2004 - 07.2013
CO-STORE MANAGER
Wal-Mart Supercenter
12.1994 - 05.2002
Bachelor of Science - Business Administration
Southern University At New Orleans
Associate of Science - Computer And Information Sciences
Southern University At New Orleans
Master of Arts - Special Education
Cambridge College
Currently working on Certifications through Udemy
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