Celine Zhong
Berkeley,CA
Summary
Dynamic professional with a strong background in customer service at State Farm, excelling in problem resolution and enhancing customer satisfaction. Proven ability in digital photography and photo editing, complemented by a collaborative attitude and effective teaching methods as a math and Chinese tutor. Committed to fostering positive experiences and achieving results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
02.2025 - 08.2025
- Assisted customers with inquiries, ensuring timely resolutions and maintaining satisfaction.
- Supported team in managing high call volumes during peak hours efficiently.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 20 calls, emails, in-person customer per day.
Photographer
Freelancer
07.2025 - Current
- Captured high-action sports moments using DSLR cameras and telephoto lenses.
- Edited and retouched images to enhance quality and visual appeal using Adobe Lightroom.
- Maintained a strong online portfolio showcasing diverse skills and talents in sports photography.
Math Tutor
Private Tutoring
01.2022 - 05.2025
- Assisted students in understanding mathematical concepts through personalized tutoring sessions.
- Developed engaging lesson plans tailored to individual learning styles and needs.
- Monitored student progress and provided constructive feedback to support academic growth.
- Fostered a positive learning environment that encouraged student participation and confidence.
- Tutored 2 students for 4 sessions of an hour every week.
Chinese Tutor
Private Tutoring
01.2023 - 06.2025
- Developed customized lesson plans tailored to students' language proficiency and learning goals.
- Facilitated engaging conversation practice sessions to enhance spoken Chinese fluency and comprehension skills.
- Implemented interactive teaching methods using multimedia resources to foster a dynamic learning environment.
- Assessed student progress regularly, providing constructive feedback and adapting strategies accordingly.
- Tutored 4 students of different levels for 2 sessions of 2 hours every week.
Education
Bachelor of Science - Sociology
University of California, Berkeley
Berkeley, CA05-2029
Skills
- Photo editing
- Video editing
- Digital photography
- Social media
- Visual storytelling
- Collaborative attitude
- Interactive teaching
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- High school math
Certification
- Licensed [Job Title] - [Timeframe]
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Photographer
Freelancer
07.2025 - Current
Customer Service Representative
State Farm
02.2025 - 08.2025
Chinese Tutor
Private Tutoring
01.2023 - 06.2025
Math Tutor
Private Tutoring
01.2022 - 05.2025
Bachelor of Science - Sociology
University of California, Berkeley
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