Mythony S. Williams
Santa Cruz,CA
Summary
A diligent, motivated, and professional team member with excellent communication, and problem-solving skills. Adept at multitasking in a high-volume fast-paced work environment. Able to maintain cordial and professional working relationships with staff, supervisors, and customers. While consistently seeking new ways to improve workflows.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Palo Alto Medical Foundation
Santa Cruz, CA
06.2022 - Current
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled patient appointments and procedures.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Coordinated with patients and healthcare professionals to meet patient specific medical needs.
- Completed target objectives and goals while working within standardized policies and procedures.
Store Manager
Top-A-Lot-Yogurt
Santa Cruz, CA
05.2021 - 01.2023
- Delivered customer service and adhered to standard practices to maximize sales.
- Oversaw store operations and budget while generating $40,000 in monthly sales.
- Prepared weekly schedules to verify proper coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Screener Patient
Palo Alto Medical Foundation, COVID
Santa Cruz, CA
03.2021 - 08.2021
- Communicated site protocols and standards regarding COVID-19 and temperature regulations.
- Regulated and ensured safety of all patients entering clinical site.
- Developed and retained professional relationships with administrative team.
Education
MBA -
San Jose State
San Jose, CA05.2025
Bachelor of Arts - Social and Behavioral Sciences
CSU Monterey
Monterey, CA05.2022
Skills
- Outstanding communication skills
- Excellent problem-solving skills
- Intuitive patient/customer service skills
- Employee supervision and motivation
- Operational budgeting
- Computer: Proficient in Microsoft Word, Excel, PowerPoint, Google Apps (Sheets, Slides, Docs, Meet), Social Media
Timeline
Patient Service Representative
Palo Alto Medical Foundation
06.2022 - Current
Store Manager
Top-A-Lot-Yogurt
05.2021 - 01.2023
Screener Patient
Palo Alto Medical Foundation, COVID
03.2021 - 08.2021
MBA -
San Jose State
Bachelor of Arts - Social and Behavioral Sciences
CSU Monterey
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