Summary
Overview
Work History
Education
Skills
Timeline
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Kyleen Blubaugh

Delaware,OH

Summary

Pursuing a full-time role that presents professional challenges, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Candidate excels in fast-paced environments, ensuring client satisfaction and operational excellence. Known for exceptional customer service skills.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Quantum Health
03.2024 - 11.2024
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments in a very high-volume call center.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.

Team Lea

Dr. Parminder Singh
05.2021 - 03.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted in recruitment to build team of top performers.

Administrative Assistant

Dine Comply
01.2016 - 05.2021
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Some College (No Degree) - Certificate

Ohio State
Columbus, OH

Skills

  • Trained in Aerial, Epic,Aprima, Microsoft Word, Excel and PowerPoint
  • Confidently Assist Physicians
  • Efficiency in Daily Tasks
  • Precise Time Management
  • Accurate Scheduling Skills
  • Clear Telephone Skills
  • Superb Communication Skills
  • Creating project timelines
  • Team Building/Supervising
  • Outstanding Training Skills

Timeline

Patient Service Representative

Quantum Health
03.2024 - 11.2024

Team Lea

Dr. Parminder Singh
05.2021 - 03.2023

Administrative Assistant

Dine Comply
01.2016 - 05.2021

Some College (No Degree) - Certificate

Ohio State

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Kyleen Blubaugh