Ashley Wright
Chicago,IL
Summary
Dependable customer service representative with over 4 years of experience in healthcare and customer support environments. Proven ability to meet productivity and quality standards while delivering exceptional service. Seeking to leverage skills in patient interaction, healthcare software, and administrative support to contribute effectively to a dynamic healthcare team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Advocate Health Care
04.2015 - Current
- Greet and check in patients efficiently while ensuring adherence to departmental productivity and quality standards.
- Schedule return appointments and update patient records using Epic and other healthcare software systems.
- Maintain confidentiality and accuracy in handling patient information.
- Assist with processing insurance verifications and informing patients of coverage requirements.
- Communicate effectively with patients and healthcare professionals to facilitate smooth service.
Patient Service Representative
Northwestern Medical Group
08.2021 - 01.2024
- Managed patient check-ins and appointment scheduling with accuracy and efficiency.
- Educated patients on insurance requirements and documentation.
- Supported administrative tasks, including updating patient records and verifying insurance coverage.
- Consistently maintained a high level of customer satisfaction through professional communication and service.
Customer Service Representative
Allied Universal Security Services
10.2020 - 08.2021
- Listened to customer inquiries and resolved emergent issues with speed and accuracy.
- Demonstrated strong problem-solving skills in high-pressure situations.
- Maintained detailed logs of customer interactions and outcomes.
Education
High School Diploma -
Bogan Computer Technical High School
06.2012
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent computer and typing skills (40 WPM)
- Trained in Epic healthcare software
- Basic knowledge of medical terminology and coding (CPT, ICD-10, HCPC)
- Effective verbal and written communication
- Strong problem-solving and interpersonal skills
- Ability to operate office equipment (copy machine, facsimile machine, telephone/voicemail)
Certification
CPR
Languages
English
Timeline
Patient Service Representative
Northwestern Medical Group
08.2021 - 01.2024
Customer Service Representative
Allied Universal Security Services
10.2020 - 08.2021
Patient Service Representative
Advocate Health Care
04.2015 - Current
High School Diploma -
Bogan Computer Technical High School
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