To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Baystate Medical Center
03.2022 - Current
Provided exceptional customer service to patients, answering questions and addressing concerns.
Followed document protocols to safeguard confidentiality of patient records.
Trained new staff on filing, phone etiquette and other office duties.
Facilitated communication between patients and various departments and staff.
Responded to inquiries by directing calls to appropriate personnel.
INTERPRETER
LANGUAGE BRIDGE
05.2014 - 04.2021
Listening to professional and orally translated information into the patient's native language (Spanish) in Layman's terms.
Collaborated with other interpreters to cross-check the accuracy of interpretations.
Communicated with clients to understand interpreting needs and provide the best service possible.
Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
DAYCARE PROVIDER
DEPARTMENT OF
09.2010 - 01.2013
Developed home daycare.
Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
Enforced rules and managed behavior through developmentally appropriate discipline.
Created and implemented diverse educational strategies to boost development.
Developed age-appropriate activities and crafts to engage children.
Offered top-notch care to 5 + children at once, ranging in age from 2 to 12.
Education
Bachelor of Arts - Healthcare
Maryville University of Saint Louis
St Louis, MO
08.2023
Medical Interpreting Certificate Program (54 Instructional hours -
Springfield Technical Community College
04.2014
License -
New England Farm Council
Springfield, Ma
05.2010
Skills
Organization, Problem-Solving
Outstanding customer service,
Sales, and communications
Cultural Awareness
Complex Problem-Solving
Spanish Interpreting
Active Listening
Critical Thinking
Timeline
Patient Service Representative
Baystate Medical Center
03.2022 - Current
INTERPRETER
LANGUAGE BRIDGE
05.2014 - 04.2021
DAYCARE PROVIDER
DEPARTMENT OF
09.2010 - 01.2013
Bachelor of Arts - Healthcare
Maryville University of Saint Louis
Medical Interpreting Certificate Program (54 Instructional hours -