Summary
Overview
Work History
Education
Skills
Timeline
Generic
Celinez Jodoin

Celinez Jodoin

West Springfield,MA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Baystate Medical Center
03.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.

INTERPRETER

LANGUAGE BRIDGE
05.2014 - 04.2021
  • Listening to professional and orally translated information into the patient's native language (Spanish) in Layman's terms.
  • Collaborated with other interpreters to cross-check the accuracy of interpretations.
  • Communicated with clients to understand interpreting needs and provide the best service possible.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

DAYCARE PROVIDER

DEPARTMENT OF
09.2010 - 01.2013
  • Developed home daycare.
  • Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Created and implemented diverse educational strategies to boost development.
  • Developed age-appropriate activities and crafts to engage children.
  • Offered top-notch care to 5 + children at once, ranging in age from 2 to 12.

Education

Bachelor of Arts - Healthcare

Maryville University of Saint Louis
St Louis, MO
08.2023

Medical Interpreting Certificate Program (54 Instructional hours -

Springfield Technical Community College
04.2014

License -

New England Farm Council
Springfield, Ma
05.2010

Skills

  • Organization, Problem-Solving
  • Outstanding customer service,
  • Sales, and communications
  • Cultural Awareness
  • Complex Problem-Solving
  • Spanish Interpreting
  • Active Listening
  • Critical Thinking

Timeline

Patient Service Representative

Baystate Medical Center
03.2022 - Current

INTERPRETER

LANGUAGE BRIDGE
05.2014 - 04.2021

DAYCARE PROVIDER

DEPARTMENT OF
09.2010 - 01.2013

Bachelor of Arts - Healthcare

Maryville University of Saint Louis

Medical Interpreting Certificate Program (54 Instructional hours -

Springfield Technical Community College

License -

New England Farm Council