Celisha Jones
Grayson,GA
Summary
Accomplished Admissions Representative with a solid track record at Florida State University, focusing on student recruitment and customer relations. Proficient in communication and data entry, contributing to a more efficient admissions process. Enhanced prospective student engagement through well-organized campus visits.
Overview
17
17
years of professional experience
Work History
Admissions Representative
Florida State University
Remote, GA
01.2015 - 03.2025
- Managed inquiries from prospective students via phone, email, text, and social media.
- Guided prospective students through admissions process by addressing inquiries and concerns.
- Advised on completion and submission of required forms and documents.
- Coordinated campus visits to enhance engagement for prospective students and families.
- Maintained effective verbal and written communication throughout interactions.
- Documented interactions and comments for future reference.
Sales Associate
AT&T
Orlando, FL
08.2008 - 11.2014
- Delivered accurate product, pricing, and service information to customers.
- Cultivated strong customer relationships through exceptional service.
- Closed sales by building rapport and addressing objections.
- Processed credit card transactions securely and efficiently.
- Followed up on leads through outbound calling to maximize opportunities.
- Maintained up-to-date knowledge of company offerings and industry trends.
- Documented sales call data in company software for record-keeping.
Education
High School Diploma -
Adult Education Center
West Palm Beach, FL05-1999
Skills
- Admissions process
- Customer relationship management
- Data entry
- Document management
- CRM software
- Effective communication
- Scheduling appointments
- Data verification
- Questionnaire assistance
- Detail orientation
- Reliability
- Phone and email etiquette
- Active listening
- Payment processing
- Student recruitment
- Data collection
- Experience in sales
Timeline
Admissions Representative
Florida State University
01.2015 - 03.2025
Sales Associate
AT&T
08.2008 - 11.2014
High School Diploma -
Adult Education Center
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