C. Elizabeth Helton
Summary
Dynamic Front Office, Certified Medical Assistant, with proven expertise at Piedmont Physicians in optimizing patient flow and enhancing clinic efficiency. Skilled in managing insurance authorizations and coordinating referrals, while fostering a positive atmosphere through effective communication. Committed to improving patient outcomes and mentoring new staff in clinical best practices.
Overview
10
10
years of professional experience
Work History
Front Office Assistant
Piedmont Physicians, Primary Care
03.2024 - Current
- Greet visitors and patients upon arrival, offer assistance, and answer questions to build rapport.
- Strive to increase patient retention by providing exceptional service while managing check-in and check-out process.
- Promote reduction in wait time by educating patients of more efficient eCheck-in process.
- Ensure confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Manage multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Support billing and accounting processes, contributing to financial health of office
- Implement office policies to ensure compliance and efficiency.
- Process incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provide training support for new hires, contributing to their successful integration into the team environment.
- Intermittently supervise front office employees on office policies and procedures.
Certified Medical Assistant
Piedmont Physicians, Primary Care
04.2022 - 03.2024
- Provided front office support as needed including scheduling appointments, telephone triage, referral coordination, insurance authorizations
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Optimized appointment scheduling system to maximize provider availability and minimize patient wait times.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight as well as Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
- Assisted in training new clinical staff on proper injection techniques, fostering a culture of excellence within the team.
Physician Office Float, Certified
Piedmont Physicians, Endocrinology
07.2021 - 04.2022
- Insurance verifications/authorizations
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date insurance verifications.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight as well as Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Back Office Coordinator/Certified Medical Assistant
Piedmont Physicians, Pulmonology
08.2015 - 07.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight as well as Obtained and documented patient medical history, vital signs and current complaints at intake.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Developed improvement plans to solve problems and improve lagging areas.
- Maintained the flow of clinical operations
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Education
Certificate - Medical Assisting
American Association of Medical Assistants (AAMA)
12-2014
Diploma - Medical Assisting
West Georgia Technical College
07.2013
Certificate - Basic Life Saving —CPR/AED
American Heart Association
03-2007
Skills
- Maintain schedule template to provide ease of scheduling within the department while promoting eCheck-in, obtaining signatures for necessary documents, and collecting of self-pay balances throughout enterprise
- Manage insurance verifications for scheduled office visits, virtual appointments, physicals, and annual wellness exams to facilitate timely access to necessary treatments for patients
- Increased clinic efficiency by training and mentoring new front office assistants on clinical procedures and best practices
- Coordinate referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions
Timeline
Front Office Assistant
Piedmont Physicians, Primary Care
03.2024 - Current
Certified Medical Assistant
Piedmont Physicians, Primary Care
04.2022 - 03.2024
Physician Office Float, Certified
Piedmont Physicians, Endocrinology
07.2021 - 04.2022
Back Office Coordinator/Certified Medical Assistant
Piedmont Physicians, Pulmonology
08.2015 - 07.2021
Certificate - Medical Assisting
American Association of Medical Assistants (AAMA)
Diploma - Medical Assisting
West Georgia Technical College
Certificate - Basic Life Saving —CPR/AED
American Heart Association
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