Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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CELSO CALDERON

Murrieta,CA

Summary

Mortgage servicing expert with a strong track record at Caliber Home Loans, managing a 30-member team focused on resolving escalations and improving borrower support. Bilingual communicator proficient in credit evaluation and loan modification, consistently meeting high customer satisfaction and compliance benchmarks. Demonstrated success in coordinating remote teams while delivering measurable results.

Overview

11
11
years of professional experience

Work History

Driver

Carvana
Ontario, CA
05.2025 - Current
  • Delivered vehicles to customers ,purchased on our website
  • inspect vehicles before deliveries.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.

driver

uber/lyft
remote, CA
11.2024 - 05.2025
  • Cleaned and maintained vehicle
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • pick up and deliver customer on time to their destinations.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Customer Care Specialist

New American Funding
08.2023 - 11.2024
  • Handled borrower inquiries, payments, and escrow issues.
  • Supported welcome and past-due outreach campaigns.

Independent Property Inspector

Mission Property Loss Consultants
01.2023 - 08.2023
  • Evaluated residential sites for solar installation, submitting structural reports and photos.

Mortgage Loan Care Rep

Pentagon Federal Credit Union
04.2021 - 01.2023
  • Assisted homebuyers and refinancers, specializing in Spanish-speaking clients and document tracking.

Loan Processor Assistant

Brillient Corp. / SBA (U.S. Government)
04.2020 - 04.2021
  • Reviewed credit and financial documents for COVID-19 relief loans; assessed eligibility and fraud.

Mortgage Loan Counselor

Guild Mortgage Company
04.2019 - 04.2020
  • Collected delinquent mortgage accounts, advised foreclosure prevention options, and set up workout plans.

Senior Credit Analyst

Union Bank (MUFG)
11.2017 - 07.2018
  • Analyzed credit risk for mortgage and consumer loans; ensured regulatory compliance.

SPOC Supervisor

Caliber Home Loans
05.2014 - 11.2017
  • Supervised 30-person team resolving escalations and delivering borrower assistance for loan modifications.

Education

Real Estate Principles & Finance -

Orange Coast College
Costa Mesa, CA
01.2005

High School Diploma -

Saddleback High School
Santa Ana, CA
01.1989

Skills

  • Mortgage servicing expertise
  • Bilingual communication
  • Credit evaluation and underwriting
  • Loan modification management
  • Customer relations and collections
  • Remote work coordination

Affiliations

  • I AM AN ABORIST
  • I ALSO RESTORE CLASSIC CARS AS A HOBBIE.

Accomplishments

  • I HAVE BEEN RECOGNIZED FOR THE MOST CALLS WHILE WORKING IN A CALL CENTER.

Languages

Spanish
Professional

References

References available upon request.

Timeline

Driver

Carvana
05.2025 - Current

driver

uber/lyft
11.2024 - 05.2025

Customer Care Specialist

New American Funding
08.2023 - 11.2024

Independent Property Inspector

Mission Property Loss Consultants
01.2023 - 08.2023

Mortgage Loan Care Rep

Pentagon Federal Credit Union
04.2021 - 01.2023

Loan Processor Assistant

Brillient Corp. / SBA (U.S. Government)
04.2020 - 04.2021

Mortgage Loan Counselor

Guild Mortgage Company
04.2019 - 04.2020

Senior Credit Analyst

Union Bank (MUFG)
11.2017 - 07.2018

SPOC Supervisor

Caliber Home Loans
05.2014 - 11.2017

Real Estate Principles & Finance -

Orange Coast College

High School Diploma -

Saddleback High School

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