Celso Solis-Alcauter
Muskegon,MI
Summary
Bilingual professional with strong customer service and communication skills. Proven ability to streamline processes and manage high-stress situations effectively, ensuring timely and accurate service delivery.
Dedicated dispatcher with experience in optimizing transportation schedules and facilitating communication between drivers and clients. Known for active listening and decision-making skills that enhance service efficiency and response times.
Overview
5
5
years of professional experience
Work History
Dispatcher/Spanish Interpreter
Dean Transportation
Muskegon, MI
11.2021 - Current
- Coordinated transportation schedules to optimize efficiency and minimize delays.
- Managed communication between drivers and clients to ensure timely service.
- Utilized dispatch software for real-time tracking of vehicles and routes.
- Streamlined processes to improve response times for service requests.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Facilitated accurate interpretation between Spanish and English speakers in various settings.
- Supported legal proceedings by providing clear and precise interpretation of testimonies and documents.
Bus Driver
Dean Transportation
Muskegon, MI
11.2021 - Current
- Operated school buses safely, ensuring timely transportation of students to and from designated locations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Adhered to traffic laws and safety protocols while navigating diverse routes and conditions.
- Managed student behavior effectively, fostering a safe and respectful environment onboard.
Education
High School Diploma -
Orchard View Adult Education
Muskegon, MIAssociates Degree - Theology
International Apostolic Bible College
Grand Rapids, MI07-2023
Bachelors in Theology - Theology
International Apostolic Bible College
Grand Rapids, MI07-2025
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Dispatching procedures
- Prioritizing calls
- Fluent spanish
- [Language] fluency
- Verbal communication
- Memory retention
- Translation services
- Leadership training experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher/Spanish Interpreter
Dean Transportation
11.2021 - Current
Bus Driver
Dean Transportation
11.2021 - Current
High School Diploma -
Orchard View Adult Education
Associates Degree - Theology
International Apostolic Bible College
Bachelors in Theology - Theology
International Apostolic Bible College