CELSO Antonio CARDOSO TE DASILVA
Mount Vernon,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Service Support
Dave & Buster's
Pelham, NY
12.2024 - Current
- Enhanced customer satisfaction by developing and implementing effective service support strategies.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Increased customer satisfaction by providing timely and efficient field service support for various mechanical issues.
- Evaluated service support metrics regularly to identify areas requiring improvement or additional resources.
Cashier
Royal Caribbean Bakery
620 S Fulton Ave
06.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Assistant
Mount Vernon City Hall
Mount Vernon, NY, USA
06.2023 - 07.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel
- Answered phone calls and welcomed visitors to office
- Greeted visitors or callers to handle questions or direct to appropriate staff
Youth Soccer Referee
Big apple youth soccer league
Astoria, NY, USA
06.2022 - 07.2022
- Assigned teams to fields for games and warm-ups
- Enforced FIFA rules, regulations, and safety protocols during matches
- Provided feedback on game performance of players to coaches
- Recorded player attendance, scores, and other relevant information after each match
- Conducted pre-game meetings with captains to discuss rules and expectations for the upcoming match
Education
High School -
Mount Vernon High School
Mount Vernon, NY06.2025
Skills
- Call handling
- Inventory Management
- Supply Management
- Sales associates
- Customer Support
- Communication
- Trilingual
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
Service Support
Dave & Buster's
12.2024 - Current
Cashier
Royal Caribbean Bakery
06.2024 - 09.2024
Office Assistant
Mount Vernon City Hall
06.2023 - 07.2023
Youth Soccer Referee
Big apple youth soccer league
06.2022 - 07.2022
High School -
Mount Vernon High School