Celyna Owens
Reading,PA
Summary
Experienced security and customer service professional with a strong background at Metro One Loss Prevention Services Group. Demonstrated expertise in incident reporting and conflict resolution, contributing to enhanced safety and customer satisfaction. Recognized for high alertness and attention to detail, effectively managing risks while improving customer experiences. Proven ability to work independently, adapt quickly, and master new skills.
Overview
5
5
years of professional experience
Work History
Unarmed Security Guard
Metro One Loss Prevention Services Group
Hamburg, PA
03.2025 - Current
- Patrolled assigned areas to detect suspicious activities and prevent unauthorized access.
- Prepared detailed incident reports for review by management team members when necessary.
- Responded promptly to inquiries from staff members regarding security issues or concerns.
- Observed all entrances for any signs of criminal activities or trespassers.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Maintained high levels of alertness throughout shifts.
Customer Service Representative
FirstEnergy
Reading, PA
02.2024 - 03.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Bank Teller
Wellsfargo
Reading, PA
11.2020 - 08.2023
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Education
High School Diploma -
Woodland HighSchool
06-2013
Skills
- Surveillance techniques
- Incident reporting
- Access control
- Customer service
- Conflict resolution
- Time management
- Risk assessment
- Problem solving
- Attention to detail
References
References available upon request.
Timeline
Unarmed Security Guard
Metro One Loss Prevention Services Group
03.2025 - Current
Customer Service Representative
FirstEnergy
02.2024 - 03.2025
Bank Teller
Wellsfargo
11.2020 - 08.2023
High School Diploma -
Woodland HighSchool
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