Cemal Cekic

• Interviewing patients in person and on the telephone in a professional manner that results in positive patient relations and prompt reimbursement for the hospital. Provide guidance, direction and assistance to patients.
• Interviewing patients to determine eligibility for government assistance programs.
• Assisting patients with the completion of applications for state and federal programs.
• Gathering documentation required for financial assistance applications.
• Maintaining ongoing communication with government agencies regarding the status of claims, following up with patients as necessary to obtain required documentation to ensure that the state gets the info needed to process the applications in a timely matter.
• Providing updates and acts as a resource to hospital personnel including Patient Access, Case Management, and Social Services on financial matters as needed.
• Screening all self-pay patients, identifies solution(s) and facilitates patient payment and/or solution application process.
• Following up and obtains all documentation required for application processing and accurately enters information into hospital and external systems as appropriate.
• Establishing schedule for "walk in" insurance assistance applicants and facilitates application process for same.
• Monitoring, managing and actively follows up on active large self-pay and long length of stay accounts ensure solutions / solution modifications in place for patients and optimize ultimate payment for the hospital.
• Interviewing patient’s bedside as needed to facilitate timely and effective payments and/or complete insurance solution application process .
• Identifing current and prior patient responsible balances, educating patients on their financial responsibilities, and collecting self-pay pre-services such as Cosmetic.
• Providing estimate of charges to customers such as patients and/or offices.
• Delivering exemplary customer service for patients in accordance with hospital expectations / guidelines.
• Collecting co-payments, deductibles, co-insurance, and other patient balances where applicable.
• Balancing cash drawer according to departmental procedures with random quarterly balance checks 100% of the time.
• Completing cashier functions for facility, patient inquiries and patient balances. Prepares daily cash receipts and process all petty cast requests.

• Conventional , FHA, HELOAN, HELOC, Refinance, Purchases and Etc. loan programs. • Sending files to UW and reviewing findings and conditions when receiving back from UW and sending emails to borrowers. • Disclosures, Commitment letter, Ordering Titles, Insurance clause update, WVOE's, Verbal VOE, Appraisals and denying files. • Putting files together properly as they get audited. Fair Housing Regulation and other regulations. Reviewing loan approvals and address all conditions required for underwriting and closing. • Scheduling and tracking of closing dates, contingency dates and loan lock expirations. Preparing and submitting timely and accurate loan files to the Closing Department. • Experienced on encompass to manage my loan pipeline as well as conduct credit and underwriting analysis.

• Opening Accts, CDs, Retirement accts, investment accounts following procedures and regulations with zero policy violations or losses. • Building relationship with customers by discovering needs and making product recommendations and exceeding customer expectations and meeting goals. • Citizens Star 2019 Bronze Level for Outstanding Delivery of Customer Experience.