Alesianna Green

Accurately collect and verify patient demographics, insurance, and contact information. Coordinate pre-registration and pre-authorization process with insurance providers. Maintain accurate records in the hospital's Electronic Medical System. Assist with training and supervising front desk or registration staff.

Evaluated and analyzed insurance claims for coverage liability. Managed receivable insurance policies to mitigate financial risk. Established processes for accurate and timely payment of insurance claims, honing critical thinking and diligence skills essential in the healthcare profession.

Followed up with customers to provide additional assistance and ensured satisfaction with resolution. Documented, researched, and resolved customer service issues demonstrating meticulous attention to detail and problem-solving abilities. Collaborated with other departments and agencies to provide comprehensive support and resources to customers in need; reflecting the teamwork needed to support customers effectively.