Amanda Campbell
Gainesville,VA
Summary
Solutions-focused, dedicated multi-tasker, seeking to continue my career in the Customer Service Field. I am a self-starter that has excellent communication skills. I consider myself to be organized and proactive as well as a quick learner with attention to detail. I have held multiple types of positions and am excited to jump into the next adventure with the skills that I have acquired over the years.
Overview
13
13
years of professional experience
Work History
Registration Coordinator
OrthoVirginia
11.2024 - 03.2025
- Coordinated patient registration processes, ensuring seamless transitions and enhancing patient satisfaction through improved service delivery.
- Streamlined data entry procedures to reduce errors and enhance the accuracy of patient records, supporting efficient healthcare delivery.
- Maintained precise patient information, ensuring compliance with healthcare regulations and safeguarding patient confidentiality.
- Implemented new scheduling protocols to optimize appointment management, resulting in noticeable improvements in clinic operations.
Associate Team Leader
H&R Block-Block Advisors
12.2023 - 04.2024
- Coordinated team efforts to ensure seamless tax filing processes, enhancing client satisfaction and team synergy.
- Streamlined client onboarding procedures, achieving noticeable improvements in service delivery and client retention.
- Maintained accurate financial records and ensured compliance with regulations, supporting organizational integrity and transparency.
- Fostered team collaboration, ensuring efficient task allocation and boosting overall productivity and team morale.
Receptionist/Data Entry
Commonwealth Sleep Center
11.2021 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices as well as managed patient scheduling and insurance verification, enhancing office efficiency.
- Scanned and organized documents, ensuring accurate data entry and record-keeping.
- Coordinated weekly medical supply shipments, maintaining detailed inventory records.
Front Desk Receptionist
Massage Envy
08.2018 - 03.2020
- Opened/Closed the store based on company standards.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- • Took care of the front and back of the house duties, and handled money transactions, as well as customer service interactions.
- Recognized for exemplary retail and membership sales.
Data Entry Associate
WealthEngine
09.2015 - 09.2017
- Researched 990’s, annual reports for philanthropic donations to nonprofit organizations.
- Entered researched data, including financial information into database, and uploaded nightly to a SFTP site.
- Analyzed financial documents to extract key data, facilitating accurate insights into donation trends for nonprofit clients.
- Reduced errors by conducting thorough quality control checks on all entered and updated data.
- Maintained files, records, and chronologies of entry activities.
Cashier
Bloomers / Kaleidoscoops
05.2012 - 03.2015
- Opened and closed store and cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Watched for and recognized security risks and thefts and handled accordingly.
- Kept store clean in accordance with Fairfax County compliance requirements.
Education
High School Diploma -
Thomas A. Edison High School
Alexandria06-2013
Skills
- Patient registration
- Medical terminology
- Proactive mindset
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Verbal and written communication
- Exceptional organization
- Self motivation
Timeline
Registration Coordinator
OrthoVirginia
11.2024 - 03.2025
Associate Team Leader
H&R Block-Block Advisors
12.2023 - 04.2024
Receptionist/Data Entry
Commonwealth Sleep Center
11.2021 - 12.2023
Front Desk Receptionist
Massage Envy
08.2018 - 03.2020
Data Entry Associate
WealthEngine
09.2015 - 09.2017
Cashier
Bloomers / Kaleidoscoops
05.2012 - 03.2015
High School Diploma -
Thomas A. Edison High School
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