Teresa Coin
Lake City,AR
Summary
Registration Coordinator with expertise in patient registration and problem resolution. Proven ability to enhance team collaboration and ensure compliance in healthcare environments. Contributed to operational efficiency and improved patient care quality.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Registration Coordinator
St. Bernard's Medical Center
Jonesboro, AR
06.2010 - Current
- Managed patient registration processes for St. Bernard's Medical Center efficiently.
- Assisted patients with completing registration forms and provided guidance.
- Trained new staff on registration protocols and hospital policies consistently.
- Ensured compliance with healthcare regulations during the registration process.
- Resolved patient issues related to registration promptly and professionally.
- Coordinated insurance verification and eligibility checks for incoming patients.
Receptionist/Accounts Receivable and Billing Clerk
Roach Manufacturing
Trumann, AR
01.1998 - 06.2010
- Greeted visitors and directed them to appropriate departments within the manufacturing facility.
- Managed multi-line phone system, routing calls to staff efficiently and professionally.
- Processed incoming and outgoing mail, ensuring timely distribution within the organization.
- Coordinated office supplies inventory, placing orders to maintain adequate stock levels.
- Supported team members with administrative tasks to enhance overall office efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
- Monitored office supplies inventory and placed orders when necessary.
- Prepared and distributed customer invoices and statements.
- Prepared journal entries for month end close process related to Accounts Receivable activity.
- Monitored customer credit limits and notified management when necessary.
- Distributed invoices using postal mail, email, or digital transmissions.
- Reviewed invoices for accuracy and completeness prior to entering into accounting system.
- Processed payments received by cash, check, or credit card.
- Managed timely invoicing of clients and ensured accurate billing details.
- Utilized accounting software for efficient management of receivables.
Education
Associate of Arts - Business
Arkansas State University Newport
Marked Tree, AR06-2013
Accounting
Delta Vocational Technical School
Marked Tree, AR05-1989
High School Diploma -
Trumann High School
Trumann, AR05-1982
Skills
- Patient registration
- Insurance verification
- Healthcare compliance
- Data entry accuracy
- Staff training
- Customer relationship management
- Problem resolution
- Time management
- Attention to detail
- Team collaboration
- Conflict resolution
- Efficient follow-up
- Exceptional organization
- Data entry proficiency
- Workflow management
- Decision-making capacity
- Leadership qualities
- Team management
- Patient relations
- Organizational skills
- Schedule management
- MEDITECH EHR software
- Customer service
Accomplishments
- Living the Mission Award
Certification
- CHAA Certification
References
References available upon request.
Timeline
Registration Coordinator
St. Bernard's Medical Center
06.2010 - Current
Receptionist/Accounts Receivable and Billing Clerk
Roach Manufacturing
01.1998 - 06.2010
Associate of Arts - Business
Arkansas State University Newport
Accounting
Delta Vocational Technical School
High School Diploma -
Trumann High School
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