JEAN JACOBS
Columbia,SC
Summary
Objective is to secure a challenging position with a well established organization to further my knowledge and skills, while making a significant contribution in the direction of being successful with the company. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Engaging and outgoing with strong communication skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Registration Coordinator
LabCorp
07.2020 - Current
- Reduced wait times at events by developing a fast and effective check-in process for guests.
- Communicated with patients, ensuring that medical information was kept private.
- Proactively identified potential challenges within the registration process, implementing solutions prior to any negative impact on events or guests'' experiences.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care across departments.
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
Peer Support Personnel
Tri- County Adult Center
04.2022 - 03.2024
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
- Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
- Assisted in conflict resolution, addressing interpersonal issues between peers effectively and professionally.
- Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve the overall effectiveness of the program.
- Maintained confidential records of participant progress while adhering to privacy regulations and ethical guidelines.
- Provided referrals to appropriate professionals or services when necessary, ensuring comprehensive care for each participant.
Data Entry Operator
SC DEW
04.2020 - 06.2020
- Answer incoming calls from unemployed clients
- Assisted with questions on filed claims for unemployment
- Dispatched calls that required further attention to proper area
- Sorted through claim requested additional information and separated as directed
- Forward claims to proper stations to be processed.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
Food Service
Lexington/Richland School District Five
01.2006 - 03.2020
- Prepare breakfast and lunch for students
- Serve lunch and clean up food serving area afterwards, prep necessary food items for the next day if required
- Prepped food for daily food service.
- Monitored food service areas by checking holding temperatures and appearance.
- Improved lunchroom efficiency by organizing and streamlining food service processes.
- Increased efficiency of food service operations by effectively managing supplies inventory.
- Sanitized surfaces to maintain cleanliness of food service area.
School Bus Driver
Lexington/Richland District 5
04.2000 - 01.2006
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
PROCESS TECH/MATERIAL GRIDDER
MACK TRUCKS, INC.
08.1983 - 02.2002
- Supply area with parts and keep an inventory of on-hand material
- Order parts and keep track of vendor promise dates and on-hand stock.
- Enhanced safety in the workplace by following established guidelines and procedures for grinder operation.
- Supported quality control efforts by performing routine inspections on finished products and adjusting work accordingly to adhere to strict tolerances.
- Moved finished work to correct staging area for disposition.
- Manually set up machinery, lathes, and grinders.
- Assessed finished pieces for compliance with standards and removed defective items.
- Collaborated with team members to optimize workflow processes and meet production deadlines.
- Facilitated smooth transitions between shifts by providing clear handoff notes for incoming colleagues regarding ongoing tasks or pending issues.
Education
High School Diploma -
Keenan High
Columbia, SC 05.1972
Skills
- Decision-making capabilities
- Exceptional organization
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Record Keeping Abilities
- Workflow Management
- Medical terminology knowledge
- Calendar Management
- Results-Oriented
- Efficient follow-up
- Team Management
- Critical Thinking
- Motivational Interviewing
- Resource Navigation
- Boundary Setting
- Rapport Building
- Attention to Detail
Certification
- Certified Peer Support Specialist, April 2024
Timeline
Peer Support Personnel
Tri- County Adult Center
04.2022 - 03.2024
Registration Coordinator
LabCorp
07.2020 - Current
Data Entry Operator
SC DEW
04.2020 - 06.2020
Food Service
Lexington/Richland School District Five
01.2006 - 03.2020
School Bus Driver
Lexington/Richland District 5
04.2000 - 01.2006
PROCESS TECH/MATERIAL GRIDDER
MACK TRUCKS, INC.
08.1983 - 02.2002
High School Diploma -
Keenan High