Makenzie Howell
Chesterfield,VA
Summary
Hardworking and passionate job seeker with strong organizational skills successfully managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Registration Coordinator
Ortho Virginia
02.2022 - Current
- Maintain the registration desk, answer phone lines, and schedule appointment
- Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
- Provide administrative support to providers as needed (e.g
- Filing, distributing dictation, etc.)
- Provide general office assistance including purchasing of office supplies, maintenance of office equipment
- Coordinate with billing office on collections and balancing payments
- Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
- Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
- Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed.
Front Desk Attendant
Youfit
12.2021 - 07.2022
- Responsible for creating a positive member experience through exceptional customer service to members, prospects and guests
- Delivered outstanding customer service and create a stellar first impression to all members & guests
- Contribute to all revenue generating goals, including but not limited to: Retail, Membership, and Personal Training
- Confidently sold memberships & personal training packages while presenting options to potential members
- Assisted managers to complete outgoing sales calls & generate members through referrals/outside leads
- Conducted engaging club tours
- Assisted with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standards
- Assisted members with account inquiries, concerns and/or general inquiries
- Escalated questions or concerns in a timely and professional manner.
Counter Help
Panda Express
10.2019 - 08.2021
- Provided quality service to guests
- Greeted guests in a courteous and hospitable manner
- Provided requested information regarding the menu, and handles guest questions and complaints effectively
- Maintained a clean, safe, and sanitary store environment in compliance with Operations standards
- Ensures compliance with all food safety, work safety, and sanitation requirements
- Followed PRG cash handling procedures and policy, including cash, credit cards, gift cards and other payment methods accepted by the company
- Operated the POS and Xpient system accurately
- Took catering orders and ensures orders are properly filled in accordance with guest request
- May perform Kitchen Help (BOH) responsibilities as needed.
Education
High School Diploma -
Clover Hill High School
Midlothian, VA06.2021
Skills
- Decision-making capabilities
- Patient Registration
- Healthcare Industry Familiarity
- Workflow Management
- Critical Thinking
- Certified in BLS
Timeline
Registration Coordinator
Ortho Virginia
02.2022 - Current
Front Desk Attendant
Youfit
12.2021 - 07.2022
Counter Help
Panda Express
10.2019 - 08.2021
High School Diploma -
Clover Hill High School
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