Cesar Zuniga
West Park,FL
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish and English.
- Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
- Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Service Experience Representative
Nordstrom
Aventura, FL
07.2021 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Resolved concerns with products or services to help with retention and drive sales.
Service Experience Representative
Nordstrom Rack
Eugene, OR
11.2019 - 06.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Brand Associate
Old Navy
Eugene, OR
07.2018 - 10.2019
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Place special orders or call other stores to find desired items
- Exchange merchandise for customers and accept returns
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with development and implementation of organization brand strategy.
Brand Ambassador/Cashier
Banana Republic
Aventura, FL
10.2017 - 07.2018
- Completed floorsets, filled floor and rang up customers.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Place special orders or call other stores to find desired items
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer questions regarding the store and its merchandise
- Exchange merchandise for customers and accept returns
- Stock shelves, and mark prices on shelves and items.
Crew Person
McDonalds
Tacoma, WA
05.2016 - 09.2017
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Take food and drink orders and receive payment from customers
- Wash, cut, and prepare foods designated for cooking.
Sales Consultant/ Apple Product
Apple Tegucigalpa, FM
04.2012 - 01.2014
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Education
Associate of Science - Fashion Merchandising
Miami Dade College
Miami, FL 08.2021 - Current
Associate of Science - General Studies
Lane Community College
Eugene, ORBachelor's degree - Marketing
CEUTEC/UNITEC
Tegucigalpa HN 01.2013 - 10.2015
High School Diploma - undefined
INSTITUTO JESUS MILLA SELVA
Skills
Bilingual [Spanish]
[Spanish] Translation
Complaint resolution
Retail store support
Creative problem solving
Money handling abilities
Certification
Loyalty Team
Timeline
Associate of Science - Fashion Merchandising
Miami Dade College
08.2021 - Current
Service Experience Representative
Nordstrom
07.2021 - Current
Service Experience Representative
Nordstrom Rack
11.2019 - 06.2021
ESL Program Certificate
05-2019
Brand Associate
Old Navy
07.2018 - 10.2019
Loyalty Team
05-2018
Brand Ambassador/Cashier
Banana Republic
10.2017 - 07.2018
Crew Person
McDonalds
05.2016 - 09.2017
Bachelor's degree - Marketing
CEUTEC/UNITEC
01.2013 - 10.2015
Sales Consultant/ Apple Product
Apple Tegucigalpa, FM
04.2012 - 01.2014
Associate of Science - General Studies
Lane Community College
High School Diploma - undefined
INSTITUTO JESUS MILLA SELVA