Sophia Reyes

• Provided professional customer service by assisting guests with questions, purchases, returns, and store services.
• Managed multiple customer interactions while maintaining accuracy and efficiency in a fast-paced environment.
• Operated the point-of-sale system and processed transactions with attention to detail.
• Coordinated with team members across departments to ensure smooth daily operations and customer satisfaction.
• Prioritized tasks and adapted to changing business needs throughout each shift.
• Maintained organized work areas and supported store operations through effective communication and teamwork.

Therapy Town | January 2024 & January 2025

• Shadowed in professional environments including speech, occupational, and physical therapy.
• Learned how to communicate clearly and professionally with patients.
• Adapted to a structured clinical setting.
  Gained exposure to front desk flow, patient interaction, and scheduling patients.

• Maintained cleanliness and organization in large, high-traffic Airbnb property, enhancing guest satisfaction.
• Prepared spaces for guests, ensuring welcoming atmosphere and contributing to positive customer experiences.
• Executed property preparations under strict deadlines, ensuring timely readiness between guest stays.
• Trusted to stay on schedule and get everything done without supervision.